Customer Care Team Leader

  • Permanent
  • Bristol, South West
  • Posted 11th September 2017
  • £25000 - £28000 per Annum + Competitive Benefits & Bonus
  • Ref: 608258
A fantastic opportunity has arisen to work with a well-known recognised national brand that is focused on becoming 'No1 in Customer Service' for their industry sector. This is an exciting and opportune time to join a business that has refreshing and imaginative approach in ensuring that it's customers receive the highest standards of service possible.

As a customer care team leader, you will be responsible for supporting the delivery of an effective customer focused service by leading, developing and inspiring a team of customer service advisors to provide front line telephone and administration operations to agreed service levels.

You will have relevant experience in customer service centre team management in a high volume/transactional operation including performance management, coaching and development as well as significant experience of management in a service orientated sector where service excellence is paramount. You should have relevant experience in managing customer service centre team KPI's including quality, standards and service levels agreements.

As a team leader, you will positively contribute to the development of and the implementation of change within the Customer Care Centre as required by the Customer Service Manager

Knowledge and experience of working in a contact centre/call centre are essential.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals

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