Candidate CV Search - LS
Call Centre Manager
Charity Sector, Outsourcer
South West
Permanent c. £40,000 | Interim c. £300 per day
Executive Summary:
A Contact Centre outsource specialist with over 10 years management experience achieving KPI, SLA, and revenue targets with over 25 clients. A commercially aware and extremely goal oriented individual. With operational experience of managing over 400 agents in both sales and customer service functions. Ambitious, energetic and innovative hands-on leader.
Achievements:
· Over 10 years experience within the Call Centre market in both sales and service, delivering ongoing performance improvements
. Managed 120 seat inbound and outbound call centre operations, including 12 direct report Team Leaders
· Successfully managed B2B and B2C sales campaigns across both UK and, remotely, overseas call centres
· Implemented change management and training programmes to improve performance efficiencies
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