Candidate CV Search - Richard
Operations Director / Consultant
Banking, financial services, business process outsourcing
South West
Permanent c. £60,000 | Interim c. £500 per day
Executive Summary:
A creative pragmatist with a reputation for getting things done, Richard excels leading complex customer facing businesses. An experienced manager-of-managers, he is adept managing business-as-usual while concurrently developing and leading organisational change by maximising the energy, skills, and enthusiasm of those working with him.
His passion is service excellence. He has made significant business contribution leading teams in customer services, contact centres, shared services, and production. Richard has a broad commercial management background and has worked at senior level across most of the key business disciplines - including sales & marketing, account management, supply chain, operations, ICT, credit, and Human Resources. Richard has also worked in management consultancy, primarily on change management and performance improvement initiatives in the public sector.
Achievements:
Turning around a million pound loss making business into multi-million pound profitability by overhauling systems, structure, and product/service offering
Stabilising and transforming a previously dysfunctional workplace relationship with a trade union
Converting a disparate four-site national operation into a virtual single production facility with uniform standards, systems, and processes
Elevating marketplace service quality perception from near the bottom to near the top
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