Business Change Analyst
- Cardiff, Other
- Posted 10th October 2018
- £40000 - £50000 per Annum
- Ref: 1201259
*To map out 'as-is' business processes and identify gaps and improvements that can be made to current customer facing business processes
*To develop detailed business requirements for our customer facing business processes
*To support in translating business requirements into technical requirements that can be implemented by technical teams
*To develop business cases and project plans for business initiatives that support our business strategy and goals
*To identify appropriate project stakeholders and to develop and maintain their engagement at all stages of the requirements process through effective communication and involvement
*To monitor and track progress against planned deliverables, ensuring stakeholders and project sponsors are always kept fully informed of project developments
*To ensure the translation of requirements to key stakeholders to facilitate the successful implementation of the project
*Ensure that the quality controls are in place to so that the activities relating to requirements are planned and performed correctly
*To identify & quantify benefits associated with project/initiative; both financial & non-financial, and develop a plan to track & monitor those benefits during their realization.
*Demonstrable evidence of gathering requirements, with experience in working with senior stakeholders in developing strategy, gathering requirements and translating requirements to key stakeholders (essential)
*Experience of working with Business process modelling, target operating model definition and process re-engineering
*Working knowledge in business processing models
*Experience of developing requirements that span multi systems e.g. billing systems, debt recovery systems, telephony systems, web systems (essential)
*Qualifications and experience of using requirements gathering tools (essential)
*Proven work experience of undertaking sound business analysis and developing information into concise reports (essential)
*Practical experience of working several stakeholders crossing both business and IT work streams including 3rd party suppliers (essential)
*Experienced in using MS Office tools e.g. Word, Excel, Project, PowerPoint, Visio (essential)
*Strong customer service orientation/or experience of working within the customer service utility industry (desirable)
*To show an aptitude for being able to learn and adapt quickly to the technical knowledge to be able to draft relevant project requirements to work as effectively with partners during a project (desirable)
This excellent role is a two-year fixed term contract paying £40 - 50,000 p/a and you will also receive the following benefits, a generous pension plan, 25 days annual leave plus public holidays and an annual variable pay scheme (Bonus).
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