Contact Centre Manager

  • Permanent
  • Bristol, South West
  • Posted 12th March 2019
  • £35000 - £38000 per Annum + Competitive Benefits
  • Ref: 1201466
My client is a well-known leading global brand who is looking for a high calibre Contact Centre Manager to support and lead a customer contact operation. This multi-campaign environment is fast paced, diverse and highly driven, so they need a contact centre manager that's engaging, highly motivated and an effective performance leader.

This is a fantastic opportunity for experienced forward thinking Contact Centre Manager to develop their own skills further with an organisation committed and focused on employee engagement.

You must have the following skills
*Extensive experience of managing team leaders within a large contact centre.
*Exposure to a multi-product or client management contact centre.
*Self-motivated and enthusiastic with the ability to deliver results.
*Excellent people/performance management skills; quick to identify behavioural issues.

Our client would ideally like to engage with candidates who have the hands-on ability to develop, mentor and coach team leaders, leading to an improved performance whilst being able to bring in new ideas to the strategic plans moving forward. You will be able to demonstrate strong communication and influencing skills with internal and external customers.

Benefits included
*Competitive salary with excellent bonus
*Lifestyle benefits package with discounts available across the region
*25 days' holiday, including statutory holidays
*Pension

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