Contact Centre Collections Manager (inbound)

  • Permanent
  • Bristol, South West
  • Posted 13th May 2019
  • £38000 - £48000 per Annum + Competitive Bonus & Bens
  • Ref: 1201510
An excellent opportunity has arisen working for a rapidly growing organisation in the Bristol area for an experienced Contact Centre Collections Manager.

This is a fantastic opportunity for a highly motivated individual to truly put their mark on a collections operation and in return be given the opportunity, support and encouragement to develop your own career further.

Your core role will require you to

*Be a strong and decisive decision maker who takes personal responsibility having considered both short and long term implications in a potentially sensitive environment.
*Be highly focused individual who thrives on getting things right first time.
*Manage the Collections Team to meet key performance targets for the collection of outstanding balances for current and past customers
*Control the existing and implement new processes to ensure that customers' Direct Debits are set at the optimum level
*Work closely with our Systems Team to ensure the efficiency of our collections processes are maximised
*Work closely with our Finance Team to ensure the collections targets and strategies are aligned with the business model
*Prepare regular reports to inform key stakeholders of team performance and leading the segmentation of customer debt
*Develop and manage of new initiatives to help customers pay for their product usage
*Continual training and development of all Collections Team members

You will have experience of management within a collection's operation, where you have achieved company/ departmental targets and KPI's. Coupled with this will be strong examples of performance management.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy

Apply for this Vacancy

Please agree to our privacy policy

Not Tempted?

If you’re not keen on the above role but would like to submit your CV for future reference by out specialist recruiters, simply complete the 'Register' form on this page. We will be in touch with any vacancies matching your experience.

Refer a Friend

If this role may suit someone you know please feel free to forward it on to them; we offer a referral bounty of up to £500!

Share by email