Complaints Ops Manager

  • Permanent
  • South Wales, Other
  • Posted 25th June 2019
  • £45000 - £50000 per Annum + Competitive Benefits
  • Ref: 1201553
With an established reputation for strong service delivery, our Client is looking to engage with an experienced Financial Services Complaints Manager to support and further develop their Operation by leading and enhancing overall levels of customer service engagement.

Essentially you will consider yourself a

*Highly motivated, influential leader who will be able to inspire success through others.

*Leader who enjoys coaching and developing team members, creating a culture of continuous improvement

*Effective, influential, written and oral communicator, who can negotiate effectively to ensure a wining outcome

*Decisive manager who takes personal responsibility for decisions having considered both short- and long-term implications in a potentially sensitive environment.

*A team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

*An excellent problem solver who thrives on new challenges, on a regular basis

*A customer focus individual, who understands and can provide effective treating customer fairly processes, so that prompt action can be taken to ensure compliance

You will have experience of management within a financial services complaint's operation, where you have achieved company/ departmental targets and KPI's. Coupled with this will be strong examples of performance management

This is a very exciting role which will require review of existing procedures, implementation of change and solid leadership skills from the start. You will support development/enhancement within a professional services environment.

Knowledge and experience in the Financial Service Complaints is essential with a good understanding of FSA regulated requirements to complaint activity.

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