Complaints Ops Manager
- South Wales, Other
- Posted 25th June 2019
- £45000 - £50000 per Annum + Competitive Benefits
- Ref: 1201553
Essentially you will consider yourself a
*Highly motivated, influential leader who will be able to inspire success through others.
*Leader who enjoys coaching and developing team members, creating a culture of continuous improvement
*Effective, influential, written and oral communicator, who can negotiate effectively to ensure a wining outcome
*Decisive manager who takes personal responsibility for decisions having considered both short- and long-term implications in a potentially sensitive environment.
*A team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.
*An excellent problem solver who thrives on new challenges, on a regular basis
*A customer focus individual, who understands and can provide effective treating customer fairly processes, so that prompt action can be taken to ensure compliance
You will have experience of management within a financial services complaint's operation, where you have achieved company/ departmental targets and KPI's. Coupled with this will be strong examples of performance management
This is a very exciting role which will require review of existing procedures, implementation of change and solid leadership skills from the start. You will support development/enhancement within a professional services environment.
Knowledge and experience in the Financial Service Complaints is essential with a good understanding of FSA regulated requirements to complaint activity.
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