Customer Insight and Reporting Manager

  • Permanent
  • Bristol, South West
  • Posted 5th November 2019
  • £55000 - £60000.00 per Annum + Competitive Benefits
  • Ref: 1201661
With an established reputation for strong customer service delivery, our Client is looking to engage with an experienced Customer Insight and Reporting Manager to support and further develop all parts of their Customer Contact Operation by leading and enhancing overall levels of customer experience engagement.

You will be required to

*Lead a broad team of MI analysts, Resource Planning and Forecasting analyst, responsible for identifying trends and recommending achievable customer experience improvements across the customer contact operation.
*Develop and implement a robust customer insight reporting structure using data analysis, that supports business performance while sharing valuable information that drives change.
*Build strong stakeholder and client relationships which you can influence through consistently providing communication on success and failures.
*Develop and improve the technology approach to data, while being comfortable with the technology challenges of working in a data driven environment.

Essentially you will be able to demonstrate experience in

*Excellent people leadership skills, leading a team to deliver market leading data and insight.
*Building and delivering presentations with the ability to explain complex matters in verbal, numerical, and descriptive formats.
*Passionate about data driven technology improvements linked to customer contact centre operations.
*Communicating and influencing at all levels of an organisation
*Interpreting and understanding complex data in a fast moving and changing environment.

This is a very varied and exciting role which will require the implementation of a strong Customer Insight and Reporting program, so solid leadership skills will be essential from the start.

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