Contact Centre Team Leader

  • Permanent
  • Bristol, South West
  • Posted 13th February 2020
  • £24000 - £27000 per Annum + Excellent Bonus & Bens
  • Ref: 1201752
This is an exciting opportunity to contribute to this exciting organisations continued growth and success within the Customer Service Team. The role will report into the Customer Services Manager and will support, motivate and develop a team of Customer Service Advisors to provide an excellent service to all customers.

Within the role you will ensure that an excellent experience for all existing, new and potential customers is provided in order to support department contribution to customer acquisition and retention strategies.

The Person
We are ideally looking for candidates who are passionate about Customer Services and must have relevant contact centre experience at a Team Manager/Leader level.

You must be able to motivate and lead a team and have the ability to recognise potential team or process issues.

You will also need:
*Good interpersonal skills
*A flexible and committed approach
*A positive attitude
*Highly motivated
*Knowledge of customer service best practise.

For full information regarding this role, please contact Artis, initially with a CV for further information.

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