BPO Account Director

  • Permanent
  • London, London
  • Posted 17th June 2022
  • £125000 - £145000 per Annum + Excellent Benefits & Remotely based
  • Ref: 1202485

Conduent delivers business process outsourcing (BPO) solutions that ignite efficiency, savings, and revenue growth across industries. It's why 80% of the Fortune 100 and over 500 government entities depend on us to drive exceptional outcomes for their organizations and the millions of people they serve.

As Account Director you will work with some of the most recognisable brands and will be responsible for delivering omnichannel Customer Experience Management (CXM), throughout the entire customer life cycle. Delivering industry-specific customer experience solutions through personalised, predictive, and tailored customer service across regions and languages.

The Customer Experience Account Director role has been created following the appointment of a new senior management team and will be responsible for helping scale their partner's operations, grow revenue, and reduce costs, while enhancing customer satisfaction.

Partnering with a mix of leading brands the Customer Experience Account Director will have 3 core objectives.
1.Retain and grow client revenue.
2.Identify, pursue, and capture add-on, new-capability and cross-sell business.
3.Increase client satisfaction.

You will need to demonstrable experience in…
*Functional account management skill and expertise.
*Global, enterprise or large account management experience.
*Business Process Outsourcing or Business Process Improvement experience.
*Contact Center/CXM expertise.
*Matrix organisation management.
*Communicating, presenting and influencing key stakeholders at all levels of an organisation, including executive and C-level.
*CRM software (e.g. Salesforce), MS Office, Keynote, and Numbers
*Delivering client-focused solutions to customer needs.
*Juggling multiple account management projects at a time, while maintaining sharp attention to detail.

Proven work experience as an Account Director, Key Account Director, Sales Account Director or relevant role is essential.

This is a remotely based role and therefore you can be based anywhere in the UK and comes with an excellent salary, bonus and benefits including excellent pension, car allowance, 25 days holidays and much more.

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