IT Security Engineer
- Bristol, South West
- Posted 9th January 2019
- £35000.00 - £40000.00 per Annum + 26 days, Pension, HC
- Ref: 258321/4
Required duties of the IT Security Engineer:
*Attending offices around the UK from time to time to provide on-site diagnosis and support, and to undertake planned and unplanned maintenance and project tasks
*Responding to emails and requests logged via the IT Service Management tool
*Updating all incidents and service requests assigned to the IT Infrastructure & Applications Team in the ITSM tool, ensuring appropriate detail is captured and updated through the lifecycle of each incident or request in accordance IT Service Delivery Team standards and procedures
*Dealing with incidents and service requests effectively in order to meet individual and team SLAs, OLAs and KPIs
*Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests
*Investigating incidents and using the knowledgebase and documentation to troubleshoot and to provide resolutions or workarounds in order minimise the impact on the individual and the business
*Escalating incidents and service requests to third party suppliers as required and managing the supplier to ensure the incident or service request is resolved
*Escalating incidents and service requests to the IT Infrastructure & Applications Team Leader, the IT Infrastructure & Applications Manager or to the appropriate individual, team leader, manager or another team where the incident or service request cannot be resolved by the IT Infrastructure & Applications Team
*Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services:
*Monitoring anti-malware tools, firewalls, IDS/IPS systems, DLP tools, anti-spam and web-filtering tools, vulnerability scan results, logs and all other IT security-related tools & technologies to identify and investigate potential and actual security incidents
*Leading or participating in post-incident reviews to identify root causes and to develop remediation plans and implement additional / improved controls
*Maintaining threat awareness and communicating any significant developments to the IT Security Forum
*Working with the PMO, project teams and the IT Infrastructure & Applications Team to plan, test, implement the security requirements for all IT elements of projects as required by the IT Infrastructure & Applications Team Leader:
The IT Security Engineer must comply with the following by adhering to processes and procedures as advised by your line manager:
*Contractual and license agreements entered in to with clients and suppliers
*Other relevant standards or best practice
Required background of the IT Security Engineer
*Experience in a technical role in IT security, third line support or infrastructure / enterprise applications
*IDS/IPS, AV, DLP, Patching, MDM, etc.
*End-user compute security, including patching and anti-virus
*Good understanding of LAN/WAN networking technologies and firewalls
*Security incident response, diagnosis, resolution and remediation
*Experience in IT operational disciplines, e.g ITIL
*Creating and maintaining procedural documentation
*Hardware and software asset and Configuration Item management
*Substantial experience of operational support of technologies and services including some of: Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (2007 - 2010), Microsoft Office, Microsoft Exchange, Skype for Business, Active Directory, Group Policy, SCCM, etc.
*Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, BES, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
*Experience of working with Cyber Essentials Plus
A basic salary to £40,000 p/a with an excellent benefits package which includes 25 days holiday (which will increase to 30 days based upon length of service), pension, cycle to work scheme and private medical insurance.
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