Infrastructure Engineer

  • Permanent
  • Bristol, South West
  • Posted 12th August 2019
  • £40000 - £45000 per Annum + 25 days, Pension, Healthcare
  • Ref: 2869
Infrastructure Engineer role required by market leading, award winning professional services organisation based in Central Bristol (6-7 minute walk from Bristol Temple Meads Station).

The Infrastructure Engineer will be responsible for delivering all IT infrastructure, platforms, enterprise applications and related services across Networking, Cloud Services and IT/Cyber Security and more. You will be providing technical support and delivering on all major IT projects as well as providing support, maintenance and troubleshooting of all IT infrastructures.

Main Responsibilities
* Providing Support and technical expertise to our clients customers and third-party suppliers
* Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests
* Undertake operational tasks to ensure the confidentiality, integrity and availability of all IT services
* Working with the PMO, project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required
* Sharing information with the IT Team and the wider business, ensuring knowledge is kept up to date and in an available format
* Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests

Required Skills:

* Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (7 & 10), Microsoft Office, Microsoft O365, Microsoft Exchange, Skype for Business, Active Directory, Group Policy, SCCM, Intune.
* Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
* Good understanding of LAN/WAN networking technologies and firewalls
* Security incident response, diagnosis, resolution and remediation
* Experience in IT operational disciplines, e.g: Operating ITIL processes, SLA, OLA and KPI reporting and monitoring
* A customer-focused approach to the role:

Desired Technical skills:
* Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS)
* Relevant certifications
* Experience of working with Cyber Essentials Plus

A basic salary to between £40,000-45,000 p/a with an excellent benefits package which includes 25 days holiday (which will increase to 30 days based upon length of service), pension, cycle to work scheme and private medical insurance.

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