Resource Planning and Forecasting Manager

  • Permanent
  • Cheltenham, South West
  • Posted 30th November 2018
  • £40000 - £45000 per Annum + Competitive Bonus & Bens
  • Ref: 486257
A great opportunity has arisen for a Resource Planning and Forecasting Manager to lead an energetic and progressive team through which you will be supporting the contact centre sales and service operation.

You will be responsible for ensuring the optimal use of resources across the business, providing forecasting, planning & scheduling services through the planning team.

You will have the talent to help drive the performance of the business further and in return will receive personal development, recognition and a great working environment

The day to day role will consist of

*Build strong relationships and collaborate with the senior stakeholders to understand resource requirements

*Forecast future resource requirements based on levels of attrition and skills availability to make sure that headcount and utilisation levels are in line with budget.

*Identify resourcing solutions; taking into consideration requirements outlined by the business, the availability of resource and the skills and individuals' development needs.

*Produce 'what-if' scenario models to plan for operational activities and to analyse the impact of decisions being considered, whilst making recommendations for optimum solutions

*Provide accurate and timely performance reports.

*Lead and empower the contact centre workforce planning team to ensure they are operating at their full potential.

Essentially you will consider yourself a

*Excellent communicator with the skills and the ability to build strong and positive relationships

*Problem solver who can has the ability think fast, spot trends, generate new ideas and to deliver to tight deadlines

*To have good understanding of Contact Centre resource, forecasting and planning techniques and technologies.

Knowledge and experience of workforce planning and forecasting in a contact centre environment are essential.

For full information regarding this role, please contact me directly, initially with a CV for further information.

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