Resource Planning and Forecasting Manager
- Cheltenham, South West
- Posted 30th November 2018
- £40000 - £45000 per Annum + Competitive Bonus & Bens
- Ref: 486257
You will be responsible for ensuring the optimal use of resources across the business, providing forecasting, planning & scheduling services through the planning team.
You will have the talent to help drive the performance of the business further and in return will receive personal development, recognition and a great working environment
The day to day role will consist of
*Build strong relationships and collaborate with the senior stakeholders to understand resource requirements
*Forecast future resource requirements based on levels of attrition and skills availability to make sure that headcount and utilisation levels are in line with budget.
*Identify resourcing solutions; taking into consideration requirements outlined by the business, the availability of resource and the skills and individuals' development needs.
*Produce 'what-if' scenario models to plan for operational activities and to analyse the impact of decisions being considered, whilst making recommendations for optimum solutions
*Provide accurate and timely performance reports.
*Lead and empower the contact centre workforce planning team to ensure they are operating at their full potential.
Essentially you will consider yourself a
*Excellent communicator with the skills and the ability to build strong and positive relationships
*Problem solver who can has the ability think fast, spot trends, generate new ideas and to deliver to tight deadlines
*To have good understanding of Contact Centre resource, forecasting and planning techniques and technologies.
Knowledge and experience of workforce planning and forecasting in a contact centre environment are essential.
For full information regarding this role, please contact me directly, initially with a CV for further information.
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