Customer Journey Manager

  • Permanent
  • Reading, South East
  • Posted 30th November 2018
  • £55000 - £60000 per Annum + Competitive Bonus & Bens
  • Ref: 621556
With an established reputation for strong service delivery, our Client is looking to engage with a Customer Journey Manager to support and further improve the customer experience and engagement.

Your core role will require you to
*Design and implement Customer Journeys that set us apart from competitors while meeting business requirements
*Drive large projects in a multi disciplined setting as well as ensuring a consistent approach across multiple channels.
*Deliver successful customer journeys and experience improvements.
*Continually review and improve processes ensuring the increase of customer satisfaction.
*Engage across the group and be a business partner to areas of the business that provide advice and support, identifying potential customer impacting improvement initiatives and service improvements.
*Support strategic initiatives, to deliver a step-change in customer experience performance.
*Work with senior leaders to agree, prioritise, plan, coordinate implementation and follow up on all process improvement activities with successful outcomes.

Essentially you will consider yourself
*Passionate about developing customer experience and service improvements.
*An expert in improving customer journeys through designing, owning and delivery customer journey initiatives.
*To be a proven experience in leading customer journey change programmes.
*To have a strong commercial outlook to ensure business focus.
*A highly motivated, influential leader who will be able to engage and inspire success through others.
*An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance results and embed a culture of continuous improvement.
*Ability to act as a driver for change.

This is a very varied and exciting role which will require review of existing procedures, implementation of change and solid leadership skills from the start. You will support development/enhancement within a professional services environment.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy:

Apply for this Vacancy

Please agree to our privacy policy

Not Tempted?

If you’re not keen on the above role but would like to submit your CV for future reference by out specialist recruiters, simply complete the 'Register' form on this page. We will be in touch with any vacancies matching your experience.

Refer a Friend

If this role may suit someone you know please feel free to forward it on to them; we offer a referral bounty of up to £500!

Share by email