2nd Line Support Engineer (iSeries/Linux)
- Worcester, West Mids
- Posted 11th June 2019
- £35000.00 - £40000.00 per Annum + 25 days, Pension, Healthcare
- Ref: 7589654
The 2nd Line Support Engineer (iSeries/Linux) will use phone or email to provide software technical support to customers and/or partners using our client's products.
*Will provide escalation assistance.
*Keep customers informed of how and when problems are resolved within the severity levels time-frame.
*Provides the customer all the steps taken to resolve the incident.
*Act as the primary contact for specific accounts.
*Review knowledge base documentation prior to publication.
*Occasional travel is required for on-site customer assistance, certification, and/or educational seminars.
*Receive telephone calls and emails from customers and/or partners concerning technical issues.
Required Background / Experience:
*5+ years experience supporting Microsoft networks
*BS or BA degree in a computer related field preferred (Equivalent work experience can replace the education requirement)
*Experience of supporting an iSeries and Linux based environment
*Must possess highly developed interpersonal and communication skills, and the ability to work with a wide variety of customers
*Must be able to work with difficult customers and situations while maintaining a high level of customer satisfaction.
*Must be able to maintain a professional demeanour when working with difficult or challenging customers
*Previous experience as a Systems Engineer or a System Administrator
*Experience with design, configuration and implementation of Microsoft and/or Linux based servers
*Solid knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP)
*Ability to solve complex Active Directory issues and Microsoft Exchange issues
*Experience supporting Exchange (2003 to current preferred) and SQL Server (2000 to current preferred)
*Knowledge of Storage area networks preferred
*Ability to analyse technical problems without visual contact with machine, have excellent learning skills.
*Ability to utilise available resources to the fullest; must have excellent computer skills.
This excellent opportunity comes with a starting salary of £35,000-40,000 p/a, 25 days holiday (Rising with length of service), a Contributory Pension, Group Life Assurance, Group Income Protection and Childcare Vouchers to name but a few.
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