1st/2nd Line Infrastructure Support Analyst

  • Permanent
  • Swansea, Other
  • Posted 14th May 2019
  • £18000 - £20000 per Annum + 25 days, Pension, Healthcare
  • Ref: 852085
1st/2nd Line Infrastructure Support Analyst required by market leading digital focused organisation based in Swansea. The 1st/2nd Line Infrastructure Support Analyst will join a dynamic technical Infrastructure team and assist in the support and maintenance of technical infrastructure services.

Responsibilities:
*Responsible for providing 1st & 2nd line technical support for internal and production systems and services.
*Monitoring of all internal and production systems, ensuring stability, performance and capacity management, recommending improvements/efficiencies wherever necessary.

Required Skills / Experience:
*Helpdesk management - Logging, assigning and resolving internal support incidents & service requests.
*Asset management - Hardware & Software
*Desktop and laptop builds
*Software installation and configuration
*Active Directory User, computer and group management
*O365 user administration
*Monitoring - Backups, Replication & System alerts Anti-Virus Management

Desirable:
*JIRA
*WSUS
*VMware vSphere Administration
*Telephony administration
*Network switch patching & administration
*ITIL

This fantastic role comes with a fantastic salary to £20,000 p/a, flexible working hours, 25 days holiday (Plus your birthday), 5% contributory pension, healthcare, cycle to work scheme, discounted gym membership, charity contribution in your name, fitness classes, childcare vouchers, free fruit and many more.

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