People & Customer Development Consultant
- Reading, South East
- Posted 11th October 2018
- £36000 - £45000 per Annum
- Ref: People and Dev cons
What is the purpose of the role?
Our client embarking on an exciting journey. With the support of our CEO and executive team and with the great amount of shareholder investment, we are changing and improving how we interact with our customers every day. Are you a passionate, highly energised and engaged professional seeking a new challenge? As we're looking for inspiring people, like you, to join our team as part of this industry leading opportunity. Our new chapter starts now. As part of our exciting plans, our Learning & Development team are taking a fresh look at how we support the business to be more proactive and at the forefront of change. Our customer base is growing and we're ramping up to meet those demands by adding value to the business through engagement and strategic input. This influential role is part of a new team which focuses on the development of our managers, team leaders and colleagues. You will be responsible for both designing and delivering tools and courses within the development of soft skills, covering the whole business and offices. Please note, regular travel is required.
What makes this role unique?
Are you passionate about working in partnership with the business? Is supporting the way in which our colleagues develop the challenge you've been looking for? If so, this is the role for you. You will join at a very exciting time as the L&D team, as well as the wider team embarks on a new way of working.
What will this role involve?
Managing the planning, design and delivery of all customer and people development programmes.
Effectively collaborating with stakeholders, SME's, colleagues and Talent Team to ensure fit-for-purpose and innovative training.
Delivering existing company training requirements in relation to people, manager and customer behavioural training.
Delivering a consistent approach to assessing behavioural skills and competencies.
Evaluating the effectiveness of customer, people and manager programs and evaluate its impact in terms of the organisational benefits.
Supporting interactions with managers and their teams.
Acting as an expert to answer the queries about the customer, people and manager products and practices.
Embedding best practice and latest thinking into customer, people and manager development.
Ensuring new methodology and thinking are supporting training design and delivery.
What are we looking for?
Do you have experience designing and delivering training? Are you CIPD qualified? If so, apply now! We are seeking an engaging and passionate individual with previous experience of working closely with the business to implement behavioural and management development approaches; and experience working with external suppliers. Your background will be in a similar customer-facing, and customer-centric culture where you have developed constructive working relationships
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