IT Support Analyst

  • Permanent
  • Stroud, South West
  • Posted 2nd July 2020
  • £18,000 - £22,000
  • Ref: RC2720

IT Support Analyst required by market leading organisation based in Stroud. The IT Support Analyst will be providing 1st and 2nd line support across a Microsoft based environment along with our clients internal applications.

The successful application will need to be a self-starter, highly motivated and have the ability to hit the ground running.

Responsibilities:

  • Run start-of-day checks on IT systems to ensure correct operation and escalate any problems
  • Communicating clearly and promptly with status updates
  • Ensure the smooth administration of core IT processes (such as asset management, mobile phone allocations and similar)
  • Contribute to the ongoing documentation and reporting for platforms
  • Attend to IT technical tasks, such as setting up accounts, installing software, trouble-shooting PC hardware, software and RDTs
  • Escalate calls to 3rd Parties or other Internal staff.
  • Assist in Project Related Tasks.
  • Remote support of sites with some travel.
  • Be part of a monthly on call rota for basic out of hours support and escalation

Essential Skills and Experience

  • Excellent technical skills Desktop and Laptop Hardware
  • Good knowledge of Microsoft Windows and Office applications (Windows 10, Office365)
  • Ability to learn quickly and adapt to the challenges of each day
  • A keen eye for detail and strong process-based troubleshooting skills
  • Basic networking
  • Active Directory
  • Ability to learn quickly and adapt to the challenges of each day
  • A keen eye for detail and strong process-based troubleshooting skills

Desirable Skills and Experience

  • Experience working remotely
  • Full UK driving license
  • Own transport

This fantastic roles comes with a basic salary of between £18-22k and is accompanied with a benefits package which includes a pension, 20 days holiday (+ Bank Holidays), sick/holiday pay and a discount/rewards scheme.

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