Service Transition Manager

  • Permanent
  • Newport, Other
  • Posted 2nd December 2019
  • £28000 - £30000 per Annum
  • Ref: SC026
Service Transition Manager required by market leading, financial services organisation based in Newport to act as a point of contact for clients and represent the Service Transition Team throughout the service transition process.


*Collaborating with colleagues across the business to deliver great service
*Build effective working relationships with key internal stakeholders across the business including Servicing Operations, IT Run, Finance, MI/BI, Legal, Facilities, etc to support solution definition, costing and achieve a successful transition.
*Staff development - Undertake regular 1-2-1s, be involved in setting objectives, undertaking appraisals - Optional
*Continual development of self - Continual development through identification and actioning of own personal development plan as agreed with the reporting line manager.
*Internal and External Relationships - Establish productive relationships with internal stakeholders and external clients, based on the development of robust and credible transition plans.
*Support the Definition of Service Transition Scope -Working with the Project Manager, create, as appropriate, a transition plan with clear roles and responsibilities which is to the satisfaction of the client and in line with any contractual commitments
*Embedding of Service - Ensure that all aspects of the operational service are delivered and embedded. Work with all impacted teams, ensuring they understand the service that they have taken on and are comfortable to deliver the service as described in the DoS and contract.
*Implementation cost management -Working with the Project Manager, ensure any new cost/effort is highlighted and justified and ensuring Service Transition manage any change in scope through rigorous and robust Change Request processes, helping to drive revenue.
*Facilitation and implementation of "Go-Live" Services - Ensure that colleagues within the impacted areas of the organisation have prepared for live operation by actively facilitating the completion of Service Readiness and Service Transition criteria.
*Service Transition Methodology - Actively contribute towards the continuous improvement of the Service Transition Methodology and related collateral to help improve the way in which Transition is delivered.
*Service Readiness Criteria - Collaborate across varying numbers of stakeholders to ensure the appropriate Transition-to-Live-Readiness activities and the Acceptance Criteria for this framework is present and on track.
*Service Transition Collateral - Creating standard and accurate Service Transition Documentation, ensuring the Quality Management Framework is leveraged to provide appropriate understanding, reviews and sign offs across key stakeholders.

Skills and Experience

*Degree qualified or relevant industry experience
*Experience of building strong and lasting internal and external (Customer) relationships
*Experience in transitioning projects, covering a variety of internal teams and/or 3rd Parties, from inception into Operational Service
*Experience in designing end-to-end service and support models
*Experience of monitoring project budgets to agreed levels in terms of own estimate v actuals
*Experience of being involved in discussions around Service Levels and contracts with clients
*Demonstrable experience of successfully working with local and virtual teams across varying functions to ensure a quality focused delivery

This fantastic opportunity comes with a starting salary of £28,000-30,000 p/a and benefits such as Private Medical Insurance, 24 days holiday plus bank holidays, 6 % contributory pension, life assurance and more.

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