1st/2nd Line Support Analyst

  • Permanent
  • Bristol, South West
  • Posted 9th January 2020
  • £22000 - £25000 per Annum
  • Ref: SC041
1st/2nd Line Support Analyst required by professional services organisation based in the Bristol area. You will provide IT support with the role being split between 2 of the clients sites in the North Bristol area.

The Role

*You will be the single point of contact for IT queries and questions for both sites in the Bristol area which you will try and to resolve as effectively as possible
*Escalate more challenging requests to our group's IT partner.
*Respond, troubleshoot and resolve a wide range of IT issues from our employees such as log-in issues; remote access, the build and set-up of laptops/desktops/mobiles; the configuration and fix of end user devices/software.
*Take responsibility for all Active Directory user management for starters/leavers/permissions.


Successful candidates are likely to demonstrate:

*The ability to resolve a range of IT issues across a range of technology (detailed below).
*A good working knowledge and understanding of Microsoft Operating Systems (Windows 10, Server 2012 R2, Server 2016) and other software applications such as Microsoft Office, Office 365, Sharepoint, Radius, VLANs, Deployment technologies such as MDT..
*Good knowledge of back-end systems such as network file servers, backup technologies.
*Working knowledge of Active Directory, DNS, DHCP, domains, sub-domains + virtualisation technologies such as Microsoft Hyper-V
*Basic knowledge of email archiving and retrieval processes, including email security setup.
*Knowledge and Understanding of network infrastructure i.e. network switches, patch leads (network cabs), wireless access points/controllers, VLANs.
*Ability to install IT equipment and swap out components and able to diagnose
*Excellent communication skills - all mediums/all levels
*Ability to multi-task and prioritise
*Driving license with the ability to travel to other sites (North Bristol / Pilning) when required.

This fantastic opportunity comes with a starting salary of £22,000-25,000 p/a and benefits such as performance related bonus, 25 days holiday, pension, private medical cover and more.

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