Success! Senior Recruitment – Customer Contact
February 26, 2023
This project and improvement role will focus on developing all aspects of performance and service delivery improvement for the Groups European HR Operations function.
Reporting to the Global head of HR Operations, it is a key new role which will support the HR Operational Heads deliver an evolved and more progressive central HR Shared Service.
You will be a transformative, HR Operations specialist. You may have led HR Service Teams previously, but will also combine this with Project Management, and significant service process improvement experience.
This is an exciting opportunity for an experienced individual to join a leading organisation going through a significant period of transformation.
You will lead and drive the operational performance and service excellence of the employee lifecycle support to ensure that it is delivered with accuracy and in line with agreed global strategy.
Understanding what best in class can look like you will establish SLA’s and KPI’s across the region to work towards these standards. There is a commitment to developing a centralised service function that can become a differentiator for the company, and provide a platform and foundation from which the wider People strategy can be delivered.
Naturally you will have a keen interest in developing the HR System infrastructure to support this strategy, and will tie into wider group technology improvement programmes
Through your own career to date you will have:
Significant professional experience in HR shared services / operations leadership
Experience service delivery model design, and HR process efficiency assessment
Proven experience of working with cross functional teams, and managing people at all levels
Excellent communication skills both written and verbal
Solution focused approach
Experience in project management methodology (e.g. Lean, Six Sigma, Agile etc.)
Good interpersonal and strong collaboration skills
Ability to work in a fast-paced and constantly evolving environment
Ability to work with virtual teams
Please apply with a current CV and we will come back to you with more information around this very exciting opportunity.