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Artis Recruitment Ltd

Queen Charlotte House

53 Queen Charlotte St

Bristol, BS1 4HQ

IT Support Engineer

IT Support Engineer required by our large client in Swindon on a hybrid working basis with occasional travel to sites in the Southwest. The IT Support Engineer will join a small team of 4 responsible for supporting 600+ users across multiple sites.

The IT Support Engineer will offer a full range of support services including infrastructure and application support, end user computing and support of our clients internal systems.

Main Responsibilities:

  • Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system.
  • Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly.
  • Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s.
  • To follow up on ticket statuses to requestors and communicate progress promptly.
  • Arranging external support with the third-party vendors where issues cannot be resolved in-house and escalate when necessary.
  • Establishing a good working relationship with colleagues and customers
  • Install, configure, maintain and support various IT Systems and Applications.
  • Network monitoring and maintenance to agreed service levels using Operational monitoring tools.
  • Contribute to the knowledgebase and assist in keeping documentation up to date following all agreed processes and procedures.
  • Any other duties that are commensurate with the role and grade as maybe reasonably be requested by management.

Ideal Background:

  • A background in technical support for multi-site organisations.
  • Self-Starter, ability to work independently and collaboratively as part of a team.
  • Excellent organisational and time management skills
  • Ability to communicate effectively and clearly with all levels of staff.
  • Experience in supporting Microsoft 365, Active directory, user management and permissions
  • Good Working knowledge of computer hardware and associated operating systems
  • Full Driving License (Essential)

Nice To Haves:

  • ITIL v4 Foundation,
  • Microsoft Certifications

This great role comes with a basic salary of £26,000-28,000 p/a and is accompanied with a benefits package which includes a pension scheme, 25 days holiday (+ Bank Holidays), life assurance, sick/holiday pay and a discount/rewards scheme. There is also ample parking on all sites.

Apply for this role:

    Advertised by:

    Richard Crowcombe

    A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

    TEL: 07979154556
    EMAIL: rich.crowcombe@artisrecruitment.co.uk

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