Success! Senior Recruitment – Customer Contact
February 26, 2023
Our Global client, based in Bristol (Hybrid) is looking for an HR Shared Services Manager – Operational Excellence, to lead on performance & service delivery management and provide a customer-centric people operations service to all employees and people managers across the business. You will ensure optimum service delivery is always received whilst encouraging a culture of continuous improvement. This is a new role to join and organisation going through a significant period of transformation. Some of your accountabilities will include:
You will come from a background working in large complex organisations, ideally globally. Plentiful experience of performance and service delivery, perhaps within employee or customer experience. You will have significant professional experience in HR Shared Services and operations leadership plus a background in service delivery model design, and HR process efficiency assessment. Lastly you will have proven experience of working with cross functional teams and managing people at all levels.