Success! Senior Recruitment – Customer Contact
February 26, 2023
Artis Customer Contact is working with a well-established financial services company dedicated to providing exceptional customer service. The contact centre plays a crucial role in maintaining its reputation for excellence. Due to an internal promotion, they are seeking a motivated and experienced Contact Centre Team Manager to lead and inspire a sales and service team.
Contact Centre Team Manager Role Overview:
As a Contact Centre Team Manager, you will be responsible for overseeing a team of customer service representatives, ensuring they deliver outstanding service to our customers. You will drive performance, manage daily operations, and implement strategies to enhance the customer experience and achieve our business goals.
Key Responsibilities:
* Lead, coach, and develop a team of contact centre agents to meet and exceed performance targets.
* Monitor team performance, provide feedback, and implement action plans to improve quality and productivity.
* Handle escalated customer inquiries and resolve issues promptly and effectively.
* Analyse performance metrics and prepare reports for senior management.
* Collaborate with other departments to streamline processes and enhance customer satisfaction.
* Foster a positive, supportive, and results-driven team environment.
* Ensure compliance with company policies, procedures, and industry regulations.
* Identify training needs and coordinate ongoing development for the team.
Contact Centre Team Manager Qualifications and Experience:
* Proven experience in a contact centre management role, ideally.
* Strong leadership and people management skills with a track record of driving performance.
* Excellent communication and interpersonal skills.
* Ability to handle complex customer situations with professionalism and empathy.
* Proficiency in using contact centre software and technology.
* Analytical mindset with the ability to interpret data and make data-driven decisions.
* Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
Benefits include a performance-based bonus, pension, 26 day holiday, a supportive and collaborative work environment, and opportunities for career growth and development. This role will be based onsite and will require you to work shifts between 8am-7pm Mon-Fri, and 1 in 6 Sat-Sun 9am-5pm
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.
TEL: 07792072090
EMAIL: Paul.bryan@artisrecruitment.co.uk
Artis Customer Contact is pleased to be working with this leading company in retail sector, known for our innovative products and exceptional service. As part of their growth strategy, they are expanding their corporate sales team and seeking an experienced and driven Head of Corporate Sales Ops to lead our efforts in acquiring and managing key corporate clients.
Head of Corporate Sales Ops Role Overview:
The Head of Corporate Sales Ops will be responsible for developing and executing a strategic sales plan to drive revenue growth within the corporate sector. You will lead a team of sales professionals, manage high-value accounts, and establish strong relationships with key decision-makers to position their products and services as solutions of choice.
Key Responsibilities:
* Develop and implement a strategic sales plan to achieve corporate sales targets and expand our market share.
* Lead, mentor, and motivate the corporate sales team to meet and exceed performance goals.
* Identify and pursue new business opportunities, building a robust pipeline of prospective corporate clients.
* Manage relationships with key accounts, ensuring high levels of customer satisfaction and retention.
* Collaborate with marketing, product development, and other departments to tailor solutions that meet client needs.
* Monitor market trends and competitor activity, adapting sales strategies as needed.
* Prepare and present sales reports, forecasts, and performance analyses to senior management.
* Negotiate contracts and close high-value deals with corporate clients.
Head of Corporate Sales Ops Qualifications and Experience:
* Proven experience as Head of Corporate Sales, or in a senior sales leadership role ideally within a retail or FMCG business. .
* Strong track record of achieving sales targets and driving revenue growth in a corporate sales environment.
* Excellent leadership skills with the ability to inspire and develop a high-performing sales team.
* Exceptional communication, negotiation, and presentation skills.
* Strategic thinker with the ability to analyse market data and adapt strategies accordingly.
* Strong business acumen and understanding of the corporate sales landscape.
* Ability to build and maintain relationships with C-level executives and key decision-makers.
* Relevant degree or professional qualification in sales, business, or related field is preferred.
Benefits include bonus, pension, car allowance, health care, life assurance, 28 days holiday + bank holidays, and much more. Due to the nature of this role, there will be a requirement to be in the office 2-3 days per week.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.
TEL: 07792072090
EMAIL: Paul.bryan@artisrecruitment.co.uk
Artis Customer Contact is working with a well-established financial services company dedicated to providing exceptional customer service. The contact centre plays a crucial role in maintaining its reputation for excellence. Due to an internal promotion, they are seeking a motivated and experienced Contact Centre Team Manager to lead and inspire a sales and service team.
Contact Centre Team Manager Role Overview:
As a Contact Centre Team Manager, you will be responsible for overseeing a team of customer service representatives, ensuring they deliver outstanding service to our customers. You will drive performance, manage daily operations, and implement strategies to enhance the customer experience and achieve our business goals.
Key Responsibilities:
Contact Centre Team Manager Qualifications and Experience:
Benefits include a performance-based bonus, pension, 26 day holiday, a supportive and collaborative work environment, and opportunities for career growth and development. This role will be based onsite and will require you to work shifts between 8am-7pm Mon-Fri, and 1 in 6 Sat-Sun 9am-5pm.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.
TEL: 07792072090
EMAIL: Paul.bryan@artisrecruitment.co.uk