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Artis Recruitment Ltd

Queen Charlotte House

53 Queen Charlotte St

Bristol, BS1 4HQ

Internal Sales

Artis Marketing and Sales has been approached to recruit for an Internal Sales position. It’s a hybrid role with 2 days per week working from home. Being part of Internal Sales, you will provide customer service via phone and email while providing quotes using basic calculations, while also building relationships with stakeholders within the business. Furthermore, you will also be ensuring customer accounts are maintained and kept up to date.

Key Accountabilities

* Managing customer questions and queries via email and telephone.

* Tracking all activity on the company database.

* Quoting customers: using basic maths to come up with quotes for customers, while negotiating prices.

* Building and maintaining long lasting relationships as a means to increase sales and profitability for the business.

* Account management of customers, making sure that each account is regularly engaged with.

* Demonstrating your knowledge of the business’s product on a daily basis to your customers.

* Staying agile and up to date with the market and your competitors.

* Collaborating with your team at large to produce the best outcomes for the business. You may interact and communicate with other branches and areas of the business.

The Candidate

The successful candidate will have experience quoting prices to customers, while responding to and meeting their needs and expectations. You will need proven experience of having built relationships with customers that have been long lasting and enduring. The ideal candidate must also have demonstrated abilities of managing customers over the phone and via email, responding to your customer’s needs quickly and efficiently, making sure that each need is met.

This role comes with an excellent benefits package, including 28 days annual leave, flexible working, monthly lottery, and more!

If this sounds like you, get in touch as soon as possible!

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy

Apply for this role:

    Advertised by:

    Alex Carr

    Alex is a M&D specialist across permanent and interim markets. .Marketing Manager .Head of Paid Media .Head of Marketing .Marketing Director .Digital Marketing Account M

    TEL: 07301277008
    EMAIL: alex.carr@artisrecruitment.co.uk

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    Contact Centre Team Manager

    Artis Customer Contact are pleased to be working with a UK market leader, who have a passion for delivering excellent customer service. This is a new and exciting opportunity for Team Manager to join and take control of a growing contact centre team for well established business in the Bristol area. You will initially be responsible for a team of 10 customer sales & service advisors with a scope to build the team.

    The job of the contact centre team Manager is a highly focused position to ensure a service -oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. The critical aspect of the role is to drive yourself and the team to achieve targets and grow the operation and team size.

    Contact Centre Team Manager duties and responsibilities:

    • Motivating and inspiring the team to surpass their performance potential.
    • Improving the team and facilitating the communication among the members of team.
    • Exceeding and meeting departmental objectives, including quality and conversion targets.
    • Creating sense of ownership within the employees and resolving employee issues, if any.
    • Encouraging, supporting, and motivating actively one’s peer team.
    • Looking constantly for development as well as continuous improvement for the entire team.
    • Monitoring, organising, and coaching team on a day ¬to¬day basis.
    • Communicating the company’s purpose, core values, vision to the front employees.
    • Ensuring that the employees follow their schedules properly as designed.
    • Handling escalated calls, complaints, questions, and queries as necessary.
    • Facilitating cross¬-functional communication within employees for improved working condition.
    • Carrying out team meetings and actively participating in the monthly and weekly meetings.
    • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets

    This is an exciting opportunity for a highly motivated individual to truly put their mark on an operation and in return be given the opportunity, support and encouragement to develop your own career further.

    Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy

    Apply for this role:

      Advertised by:

      Paul Bryan

      Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.

      TEL: 07792072090
      EMAIL: Paul.bryan@artisrecruitment.co.uk

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      MI Manager

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      MI Manager duties & responsibility’s…

      • Responsible for the oversight of all data extraction and reporting activities across the customer contact operation.
      • Producing insightful MI reports on a daily, weekly & monthly basis to agreed timetable.
      • Working closely with senior stakeholders, drive the continuing improvement of the reporting capability, ensuring that processes and procedures align with overall business objectives.
      • Undertake a continual review of reporting to ensure they meet the requirements of the key stakeholders.
      • Lead the design and build of MI reports as requested by the customer operation.
      • Embrace and encourage the use of technology to deliver MI in the most effective ways.
      • Identify, analyse and interpret trends and patterns in complex data systems and reports.
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      • Manage the relationship between MI and key stakeholders ensuring the team meets the demands of the business.

      Personal Attributes…

      • Passionate about data and reporting, able to extract data from different sources and communicate in an efficient and effective manner.
      • Self-motivated, self-starter who will work well under pressure.
      • Good communication and negotiation skills.
      • Strong organisational skills and attention to detail.
      • Experience of working to deadlines and prioritising work in an exceptionally dynamic environment.
      • Passionate about data and insight.
      • Excellent knowledge Microsoft Excel, Power BI and understanding of a contact centre operations Oracle is preferable background is essential.

      The MI Manager benefits include, excellent salary and pension, 30 days holiday, gym membership, clear career development plan and much more. The role offers hybrid working, so you would be required to be in the office 3 days a week.

      Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy

      Apply for this role:

        Advertised by:

        Paul Bryan

        Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.

        TEL: 07792072090
        EMAIL: Paul.bryan@artisrecruitment.co.uk

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        Artis Customer Contact is excited to be working with this established organisation again and due to a business restructure, I have been asked to recruit a Head of Resource Planning to lead their high performing operational resource planning team. This is a fantastic opportunity to drive future workforce strategy and take the department to a new level of operational excellence through expertise and inspirational leadership.

        Reporting to the Customer Operations Director, you will oversee the strategic resource planning for the customer contact within a multi-site, multi-skilled, and mutli-channel operation, leading on the understanding and utilisation of the workforce management platform.

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        Leading your team in producing robust, reliable resource planning models for voice, chat and face to face contact, the accuracy of these models are pivotal in resourcing the business to achieve our customer, colleague and business objectives.

        Head of Resource Planning responsibilities…

        • Leading the ongoing review of accurate staffing against plan, identifying and delivering efficiencies, meeting established demand and achieving KPI’s by removing barriers whilst maintaining positive relationship with the rest of the business.
        • Using innovation, you will lead the implementation of resourcing and forecasting initiatives Ensure that all forecasts and resource proposals are deployed with maximum insight, and appropriate actions are taken to minimise risks to target service levels and/or budget.
        • Spotting opportunities and driving improvements in the resource model, and related processes, throughout the planning cycle to improve SLA’s, reduce costs and provide increased flexibility with clear, tangible deliverables.
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        Head of Resource Planning experience…

        • Extensive experience in a Senior Resource Planning Manager role within a multi-skilled, multi-channel environment with multi-site responsibility.
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        • Strong technical background in using MS packages and WFM technology.
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        Benefits include, excellent salary and pension, car or car allowance, 30 days holiday, health care, share scheme and a long list of flexible benefits. The role offers hybrid and flexible working, so you will be required to be in the Bristol offices once a week however with office across the country, there is flexibility to work out of one of their other locations.

        Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement & Supply Chain, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy

        Apply for this role:

          Advertised by:

          Paul Bryan

          Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.

          TEL: 07792072090
          EMAIL: Paul.bryan@artisrecruitment.co.uk

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          Sales Team Leader Responsibilities…

          • Manage and motivate a team of telesales representatives to meet and exceed sales targets.
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          Sales Team Leader Experience…

          • Proven experience as a Telesales Team Leader or similar role.
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          • Ability to analyse sales data and develop effective strategies.
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          If you are a results-driven and experienced Telesales Team Leader looking for a new challenge, we encourage you to apply.

          Apply for this role:

            Advertised by:

            Paul Bryan

            Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.

            TEL: 07792072090
            EMAIL: Paul.bryan@artisrecruitment.co.uk

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