Success! Senior Recruitment – Customer Contact
February 26, 2023
occasionallyal services client are looking to engage with an interim Employee Relations Consultant to support a period of Organisational change for 3-6 months. Based from home but with travel within the region and ocassionally London. This would comprise of circa 1 day a week.
You will play a crucial role in managing and supporting complex and escalated case management. The primary focus will be on fostering a positive working environment, resolving employee issues, and ensuring compliance with employment laws and company policies.
Key Accountabilities
Serve as the first point of contact for employee inquiries and grievances, ensuring issues are resolved promptly and fairly.
Conduct investigations into employee complaints, including discrimination, harassment, and other workplace conflicts.
Advise managers and employees on company policies, procedures, and employment law.
Develop and implement employee relations programs to enhance workplace culture and employee engagement.
Mediate disputes and facilitate conflict resolution sessions between employees or between employees and management.
Coordinate with legal counsel on complex employee relations issues as needed.
Maintain accurate records of employee relations cases and track trends to proactively address potential issues.
Support the on boarding process for new hires, ensuring a smooth transition into the company.
Contribute to the development and implementation of HR policies and procedures.
The Successful Candidate
In-depth knowledge of employment laws and best practices in employee relations.
Strong interpersonal and communication skills with the ability to handle sensitive and confidential information.
Excellent problem-solving and conflict resolution skills.
Attention to detail
Ability to manage multiple tasks and priorities
Proactive approach to identifying and resolving issues.
Ability to work independently and as part of a team in a fast-paced environment.
This role will start immediately and is inside IR35
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Artis Executive is a specialist executive search practice operating across a foundation of data insight, with a network-led approach to engagement and selection.
TEL: 07875700958
EMAIL: Mark.lightburn@artishr.co.uk
We’re supporting a large, well-established professional services organisation with the urgent appointment of an experienced Talent Acquisition Partner on a 3m FTC. This is a hands-on TA role, focused on delivering high-quality recruitment at pace in a busy, stakeholder-led environment.
The role will suit someone who is confident operating as a true partner to the business, able to manage multiple vacancies while advising on market conditions, hiring strategy and delivery approach. Due to the immediate nature of the requirement, this opportunity is only suitable for candidates who are available to start straight away.
You’ll be responsible for full end-to-end recruitment delivery, working closely with senior stakeholders and hiring managers across a range of professional services roles. The focus is on practical delivery, strong stakeholder management and maintaining a high standard of candidate experience throughout.
Experience required
Proven experience in a Talent Acquisition Partner or Senior Recruiter role
Background in professional services environments (highly desirable)
Strong end-to-end recruitment delivery capability
Confident stakeholder management at senior level
Able to step into a role quickly and operate with minimal handover
Why apply
£275 per day, inside IR35
2 days based in Cirecnester Office
Opportunity to step into a TA role with immediate impact
Well-supported team and clear hiring demand
Short-term contract (3 Months)
This is a great opportunity for an immediately available TA Partner to make an impact quickly within a well-structured, fast-moving organisation.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk
Our Financial Services client is seeking a Head of Learning and Development to lead and evolve its approach to building capability, leadership effectiveness and future skills.
The role shapes how learning supports business performance, business readiness and cultural effectiveness across a complex corporate environment. You will be responsible for creating a scalable learning model that supports colleagues from entry through to senior leadership and specialist roles.
This is a senior role within the People function, working closely with executive leaders, functional heads and HR colleagues to ensure learning is aligned to business priorities.
Key Responsibilities
Experience and Profile
Personal Attributes
Advertised by:
Huw has over 20 years experience recruiting within the HR and Communications industry, bringing a wealth of experience and an impressive permanent and interim network across the UK and Northern Europe.
TEL: 01174563370
EMAIL: huw.jenkins@artishr.co.uk
Artis are supporting an education provider in Bristol who are looking for an experienced HR Advisor to join them on a short-term fixed-term or temporary basis, starting ASAP. Candidates must be immediately available or available at very short notice. The contract is expected to last approximately 2-4 months, while permanent recruitment is finalised.
This role will primarily focus on employee relations casework, covering the areas highlighted in the job description. The successful individual will need to be confident managing cases independently and supporting line managers in a fast-paced, unionised environment.
The role is predominantly site-based at South Bristol Skills Academy in Hengrove, with some travel required to other sites across the Bristol area for meetings. Due to this, candidates will need to drive and have access to a car.
This is a hands-on role and would suit someone who can hit the ground running, quickly build credibility with managers and demonstrate resilience when dealing with complex situations and Trade Union representatives. Experience within education or further education would be highly beneficial.
Key responsibilities include:
Managing a varied ER caseload including disciplinary, grievance, sickness absence and performance matters
Providing clear, pragmatic and legally compliant HR advice to line managers
Coaching and supporting managers through formal processes and meetings
Working with Trade Union representatives on case-related matters
Ensuring HR policies and procedures are applied consistently and fairly
Supporting a people-focused approach while balancing operational needs
The successful candidate will have:
Proven experience in an HR Advisor or Senior HR Officer role
Strong, demonstrable experience managing employee relations casework
Confidence working with line managers at all levels
Experience dealing with Trade Union representatives and complex ER cases
High levels of resilience and professionalism
Excellent working knowledge of employment legislation
CIPD Level 5 or equivalent experience (preferred)
Experience within education or FE (desirable)
This is an excellent opportunity for an HR professional who is immediately available and looking for a short-term, impactful assignment.
If your application is successful and progressed to the next stage, you may receive an email with further questions, so please keep an eye on your inbox (and junk folder).
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk
Artis are supporting an education provider in Bristol who are looking for an experienced HR Advisor to join them on a short-term fixed-term or temporary basis.. The contract is expected to last approximately 2-4 months.
This role will primarily focus on employee relations casework, covering the areas highlighted in the job description. The successful individual will need to be confident managing cases independently and supporting line managers in a fast-paced, unionised environment.
The role is predominantly site-based in South Bristol, with some travel required to other sites across the Bristol area for meetings. Due to this, candidates will need to drive and have access to a car.
This is a hands-on role and would suit someone who can hit the ground running, quickly build credibility with managers and demonstrate resilience when dealing with complex situations and Trade Union representatives. Experience within education or further education would be highly beneficial.
Key responsibilities include:
Managing a varied ER caseload including disciplinary, grievance, sickness absence and performance matters
Providing clear, pragmatic and legally compliant HR advice to line managers
Coaching and supporting managers through formal processes and meetings
Working with Trade Union representatives on case-related matters
Ensuring HR policies and procedures are applied consistently and fairly
Supporting a people-focused approach while balancing operational needs
The successful candidate will have:
Proven experience in an HR Advisor or Senior HR Officer role
Strong, demonstrable experience managing employee relations casework
Confidence working with line managers at all levels
CIPD Level 5 or equivalent experience (preferred)
Experience within education or FE (desirable)
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk
South West England | Hybrid Working – 3 Days a week in the office
An opportunity has arisen for an experienced Head of People Operations to lead and shape a high impact people operations function within a large, complex organisation based in the South West of England.
This is a senior leadership role with accountability for delivering efficient, compliant and people focused HR operations, payroll, people systems and data. You will play a key role in enhancing the employee experience while ensuring strong governance, scalable processes and continuous improvement.
The Role
As Head of People Operations , you will
What We’re Looking For
You will bring
Professional HR or reward qualifications are advantageous but not essential.
Why Apply
This is a rare opportunity to
A competitive salary and benefits package is on offer, alongside flexible working and strong support for professional development.
Advertised by:
Huw has over 20 years experience recruiting within the HR and Communications industry, bringing a wealth of experience and an impressive permanent and interim network across the UK and Northern Europe.
TEL: 01174563370
EMAIL: huw.jenkins@artishr.co.uk
Artis HR are supporting a values-led organisation as they create a brand-new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high-quality, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the organisation. You’ll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.
Key responsibilities include:
Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
Building strong relationships with managers and stakeholders across the organisation
Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements:
Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
CIPD Level 5 (or equivalent demonstrable experience)
Strong knowledge of HR processes, employment legislation and best practice
Experience of managing team performance against KPIs
Confidence using HR systems and reporting tools (Workday desirable)
Strong communication, stakeholder management and problem-solving skills
A continuous improvement mindset and customer-focused approach
This is a full-time role based in Bristol, with a salary of £40,000 – £45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.
If you’re looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk
This is a new, incredibly interesting role working for a growing successful global business as their ER specialist Lead.
With flexible working, 2 days per week in the office, this role will support a diverse group of stakeholders across the business. Managing a small number of rolling ER case’s, and specific more complex and detailed escalated instances.
Reporting to the Head of HR, as part of the UK HR specialist teams.
You will have a high degree of autonomy as the subject matter expert, and support from 2 senior HR Business Partners also based at the UK HQ.#. Key accountabilities will include:
Provide advice and support to Operational & senior and management and employees to implement Employee Relations processes and to ensure there is alignment across the organisation
Lead and direct due diligence and risk responsibilities associated with people changes.
Maintain integrity of records and documentation required for employee relations issues.
Develop and enhance in house Employee Relations processes across the business including, developing policies and generating innovation regarding Employee Relations matters.
This is a fantastic opportunity to work with a strong team. You will need to have experience working within Employee Relations, possibly as a Senior HR advisor or Manager demonstrating excellent commercial acumen. A background working in complex working environments would be ideal as would the ability to illustrate how you have operated in highly collaborative organisations.
You will be a self starter, comfortable to adapt and flex your style to different environments as required, be a confident communicator, with excellent report writing skills.
The team are hugely collaborative, highly respected and in an ongoing growth phase. This role may suit someone looking for a broader, varied ER role.
A reduced 4 day week may also be considered for the position.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk
Artis HR are supporting a values-led organisation as they create a brand-new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high-quality, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the organisation. You’ll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.
Key responsibilities include:
Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
Building strong relationships with managers and stakeholders across the organisation
Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements:
Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
CIPD Level 5 (or equivalent demonstrable experience)
Strong knowledge of HR processes, employment legislation and best practice
Experience of managing team performance against KPIs
Confidence using HR systems and reporting tools (Workday desirable)
Strong communication, stakeholder management and problem-solving skills
A continuous improvement mindset and customer-focused approach
This is a full-time role based in Bristol, with a salary of £40,000 – £45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.
If you’re looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk
Artis HR are delighted to be partnering with a manufacturing organisation as they look to appoint a People Business Partner to support their growing operation. This is a true generalist role, ideal for someone who enjoys being close to the business and involved in the full employee lifecycle.
As the People Business Partner, you’ll work closely with operational leaders to deliver a proactive and solutions-focused HR service. You’ll be the go-to for all day-to-day people matters, from employee relations and policy guidance through to driving improvements across processes, culture, and ways of working.
Key Responsibilities:
Provide hands-on generalist HR support across the site
Lead and manage ER cases in a fair, timely and commercially aware way
Advise managers on HR policies, procedures and best practice
Support with people planning, absence management and engagement initiatives
Help drive consistency, compliance and positive cultural change
Contribute to projects across HR operations and continuous improvement
About You:
Strong HR generalist background, ideally within manufacturing, engineering, or similar operational environments
Confident managing ER caseloads and advising managers
Solid understanding of UK employment law and HR policy
Comfortable working at pace and partnering with stakeholders at all levels
Pragmatic, approachable and solutions-focused
Role Details:
Salary up to £57,000
3 days onsite, with flexibility
ASAP start
Permanent role, partnering closely with site leadership
If you’re a confident HR Generalist/People Partner who thrives in a hands-on, operational environment, we’d love to hear from you.
Apply today or contact Artis HR for a confidential conversation.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
I am responsible for recruiting Junior to Mid-level HR roles, including HR Operations and all COE specialisms. I cover the South West, M4 corridor and South Coast. I look forward to speaking with candidates and clients alike.
TEL: 01174563370
EMAIL: Kirsten.holland@artishr.co.uk