Success! Senior Recruitment – Customer Contact
February 26, 2023
Reward Advisor
Bristol, Hybrid
Artis Recruitment have an opportunity within an authentic and inclusive organisation for a Reward Advisor.
In this role, you’ll join a close-knit team to support the delivery of a broad range of activities including benefits, incentives, recognition, and more.
This role is truly varied! You’ll get excellent exposure across an array of Benefit and Reward related tasks and project and will get to setup processes and procedures from the ground up.
The focus of this role is to support the employee benefit offering and activity, which includes the annual pay review, bonus processes, data analysis, and supporting the employee recognition and benefit platform.
Responsibilities:
Work closely with benefit providers to get the best ROI and ensure that benefits align to company values and employee needs.
Manage the renewal process of benefit providers and facilitate all administration and research around the performance and uptake of individual benefits.
Help to build and maintain an attractive benefit offering to motivate and engage employees
Support the annual benefit communications calendar to drive employee awareness.
Build and maintain relationships with key stakeholders
Keep up to date with market developments and emerging trends within reward
Provide data as required to support key Reward processes and activities, including annual pay review and bonus and benefits enrolment activity
Assist the Reward & Benefits Manager in the development of reward guidelines and policies
Skills and Experience Required
Background and passion for Reward with a strong understanding of employee benefits
Excellent Excel, Word and PowerPoint skills
Strong communication, writing and presentation skills
Strong numerical and analytical skills
Good problem-solving skills
Good attention to detail
Ability to prioritise and manage multiple responsibilities and projects
Collaborative, enjoys working as part of a team
What You`ll Get in Return
An annual bonus so you can share in the company`s success
25 days` paid holiday
Pension – based on how much you save, we`ll contribute 1% more
Flexible working opportunities
Shared Parental Leave – 18 weeks full pay
Hybrid working
Please contact Charlotte at Artis Recruitment if you have any questions ahead of applying for this role.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
A globally experienced recruiter, with 10+ years of knowledge and expertise across attraction, engagement, and business partnering. Working across the Permanent, Interim & Contract market, with a particular focus on Bristol and the South West, we support organisations from early start-up stage to large stock-listed clients. As a HR Recruitment specialist, I look after roles across: Talent Acquisition, Learning and Development, Reward and Benefits, and generalist HR positions.
TEL: 01174563370
EMAIL: charlotte.woods@artishr.co.uk
This project and improvement role will focus on developing all aspects of performance and service delivery improvement for the Groups European HR Operations function.
Reporting to the Global head of HR Operations, it is a key new role which will support the HR Operational Heads deliver an evolved and more progressive central HR Shared Service.
You will be a transformative, HR Operations specialist. You may have led HR Service Teams previously, but will also combine this with Project Management, and significant service process improvement experience.
This is an exciting opportunity for an experienced individual to join a leading organisation going through a significant period of transformation.
You will lead and drive the operational performance and service excellence of the employee lifecycle support to ensure that it is delivered with accuracy and in line with agreed global strategy.
Understanding what best in class can look like you will establish SLA’s and KPI’s across the region to work towards these standards. There is a commitment to developing a centralised service function that can become a differentiator for the company, and provide a platform and foundation from which the wider People strategy can be delivered.
Naturally you will have a keen interest in developing the HR System infrastructure to support this strategy, and will tie into wider group technology improvement programmes
Through your own career to date you will have:
Significant professional experience in HR shared services / operations leadership
Experience service delivery model design, and HR process efficiency assessment
Proven experience of working with cross functional teams, and managing people at all levels
Excellent communication skills both written and verbal
Solution focused approach
Experience in project management methodology (e.g. Lean, Six Sigma, Agile etc.)
Good interpersonal and strong collaboration skills
Ability to work in a fast-paced and constantly evolving environment
Ability to work with virtual teams
Please apply with a current CV and we will come back to you with more information around this very exciting opportunity.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Artis Executive is a specialist executive search practice operating across a foundation of data insight, with a network-led approach to engagement and selection.
TEL: 07875700958
EMAIL: Mark.lightburn@artishr.co.uk
Talent Development Consultant
15-month FTC
This role can be based in Bristol, Birmingham, London, Amersham, Guildford, Cheltenham, Leeds, or Liverpool. Hybrid working with 2-3 days a week in the office. This role does require travel to other offices as required to attend stakeholder meetings.
Don’t miss this unique opportunity to join an established Financial Services organisation that has large presence across the UK. This exciting role reports to the Head of Organisation Development and will play a pivotal role in the delivery of the Talent & OD Strategy, providing in-house expertise in soft skills training, team development and facilitation, as well as leading on key OD projects.
The key purpose of this role is to work directly with internal clients to understand their needs and shape learning and development products and solutions that will deliver measurable impacts, and value-for-money outcomes aligned to the business’s priorities.
For this role, you will need to excel at communication in all forms and be confident at presenting and bringing data insights to life. You will play a key role in an upcoming promotional project and act as a trusted advisor to support the delivery of this leadership exercise.
You will also have outstanding ability to build deep and persuasive relationships at all levels in the business to build support for ideas.
Experience Required
* Proven experience in a learning and development environment
* Ability to administer psychometrics & team development tools (desirable)
* IT literate and competent in Teams and/or Zoom
* Proven experience in a L&D Specialist, Consultant, Trainer or Business Partner role with a track record in designing, developing and evaluating high impact development solutions
* Degree, CIPD or equivalent qualifications and/or experience
* Experience of working with a wide range of teams across various disciplines
* Experience of working with senior stakeholders
* Experience in managing third party supplier relationships
* Experience in internal and external relationship management
If you feel this role is suited to you, please apply today!
Should you have any questions ahead of applying, please contact Charlotte at Artis Recruitment.
I encourage candidates that feel they do not meet all the requirements, but meet some, to apply and express interest regardless.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
A globally experienced recruiter, with 10+ years of knowledge and expertise across attraction, engagement, and business partnering. Working across the Permanent, Interim & Contract market, with a particular focus on Bristol and the South West, we support organisations from early start-up stage to large stock-listed clients. As a HR Recruitment specialist, I look after roles across: Talent Acquisition, Learning and Development, Reward and Benefits, and generalist HR positions.
TEL: 01174563370
EMAIL: charlotte.woods@artishr.co.uk
People Advisor
This role can be based in Birmingham, Cheltenham, Bristol, Leeds, or Liverpool.
Hybrid working with 2-3 days a week in the office. This role does require travel to other offices as required (around once to twice a month pending business need).
Don’t miss this unique opportunity to join an established Financial Services organisation that has large presence across the UK. This exciting role reports to the Head of Experience and is focused on effective employee relations advise and policy management.
The successful candidate will conduct themselves with a high-level of professionalism and be highly organised and methodical in their approach. As People Advisor, you’ll have up to date employment law knowledge and will ensure that your advice and guidance is in line with company policies, procedures, and legal requirements.
As People Advisor, you’ll key focus is to coach and support managers through complex employee relations matters (disciplinary, grievance, conflict resolution, absence/sickness management, performance, change-related, etc.)
Responsibilities
* Advise on employment relations cases at all levels of complexity. Coach and influence stakeholders on their commercial options and solutions driving leader accountability
* Ensure cases are managed proactively with an effective, consistent approach to advice taken across all business areas, cases are resolved informally where possible
* Proactively engage in Employment Law / legislation updates. Take responsibility for actioning updates to our policies, guides and templates; educating the people team and wider stakeholders on updates and changes as required
* Champion our Culture, advising and coaching leaders on how to create working environments which result in amazing people experiences
* Support the business engagement and delivery of people related projects and initiatives to affect our future focused people and culture strategy
* Be a change champion; support and advise stakeholders in the effective management of change initiatives
* Be responsible for business area data reporting and support the provision of insight to drive performance and engagement
* Support the People Operations team to add value to the right conditions for success with an outcome of credible data and business communication as required
* Support the Talent teams to advise the business on Talent initiatives as required
* Support the Reward team to advise the business on reward related initiatives as required
Experience Required
* Established experience as a credible and trusted People Advisor
* Established experience of advising stakeholders at all levels
* Established employment law knowledge
* Established experience and self-sufficient in managing complex employee relations cases
* Experience in supporting complex projects including TUPE and organisational change activities
* Established experience in policy development
If you feel this role is suited to you, please apply today!
Should you have any questions ahead of applying, please contact Charlotte at Artis Recruitment.
I encourage candidates that feel they do not meet all the requirements, but meet some, to apply and express interest regardless.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
A globally experienced recruiter, with 10+ years of knowledge and expertise across attraction, engagement, and business partnering. Working across the Permanent, Interim & Contract market, with a particular focus on Bristol and the South West, we support organisations from early start-up stage to large stock-listed clients. As a HR Recruitment specialist, I look after roles across: Talent Acquisition, Learning and Development, Reward and Benefits, and generalist HR positions.
TEL: 01174563370
EMAIL: charlotte.woods@artishr.co.uk
HR Advisor
Onsite, central Bristol and 1 day a week in Clevedon.
Reporting to HR Manager, this role will be responsible for supporting the joint day-to-day running of the HR department. The HR Advisor will take the lead on supporting and coaching Line Managers on all employee relations and will constantly strive to improve site HR practices and procedures; always looking to implement best practice.
This role will both lead and support on key business/HR projects as well as mentoring junior
members of the team. This role will also encompass the monthly payroll, so high accuracy and attention to detail skills are key!
Key Responsibilities to include:
* Coach and advise departmental managers on all people related matters – owning the ER caseload, ensuring that all issues are dealt with promptly and in line with employment law.
* Mentor and develop junior members of the HR team and take the lead in the HR Manager’s absence.
* Work with occupational health and HR Team, to review, monitor and proactively manage site
absence levels, looking at capability and reducing long term sickness cases.
* Manage day to day recruitment needs of the site, from understanding requirements, creating job descriptions, advertising through to interview and arranging inductions/on-boarding.
* Looking to reduce business cost on recruitment where possible.
* Ensure all personnel files (starters/leavers) are processed promptly on time and in line with internal procedures, ensuring correct information is kept in line with GDPR and all employees have up to date documentation.
* Work with the HR Team and departmental managers reviewing manning levels and recruitment requirements, ensuring that levels are against budget and in line with demand.
* Analyse KPI’s, proactively looking at ways to improve figures and recording trends.
* Support the HR Manager with Union Meetings and wage negotiations, including leading working parties and ensuring all actions are closed off.
* Own and process the salaried payroll process, looking after all new starter paperwork and
contracts, processing monthly pay, exit interviews, ensuring salary changes are recorded, tax code changes, pension changes and that the HR database is up to date.
Competencies/Experience required.
* Excellent communication skills, with written and verbal.
* Certificate in Personnel Practice – CIPD 5
* Ability to instil confidence and inspire action, with strong relationship building skills at all levels.
* A self-starter, preferably with supervisory skills.
* Able to demonstrate continuous professional development in areas of employment legislation, training, and development.
* High level of commitment and flexibility
* Analytical problem-solving approach
* Ability to remain level-headed under pressure.
* Ability to create a strong team spirit and command respect.
This role will move quickly! If you’d like to explore further, please contact Charlotte at Artis Recruitment.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
A globally experienced recruiter, with 10+ years of knowledge and expertise across attraction, engagement, and business partnering. Working across the Permanent, Interim & Contract market, with a particular focus on Bristol and the South West, we support organisations from early start-up stage to large stock-listed clients. As a HR Recruitment specialist, I look after roles across: Talent Acquisition, Learning and Development, Reward and Benefits, and generalist HR positions.
TEL: 01174563370
EMAIL: charlotte.woods@artishr.co.uk
Benefits Account Manager
Cheltenham, hybrid working
Artis HR are working with a professional and employee-led financial services organisation in the search for a Senior Benefit Account Manager to join their team, and be able to lead in terms of team training.
For this role, we’re looking for experience within the financial services and specifically within employee benefits (such as group risk, healthcare, flex benefits, etc.), If you have led/mentored team members previously, or have an interest in training then this could be the perfect role for you!
In this role, you’ll still be hands on and will have your own clients that you will work with the team to service, manage, assess, and renew their benefit policies. Alongside the day-to-day and technical expertise, this role will be around 25% coaching and leadership, with 75% being hands-on and in the delivery side of the role.
This role has a consultancy and an operational support element, outlined as below:
* The Consultancy Support role in the Employer Consulting team helps their Line Managers, Consultants and Client Relationship Managers (CRMs). Work requests carried out are in relation to defined contribution pension arrangements, health and protection policies and flexible benefit platforms – broadly all issues relating to Workplace Pensions and Benefits
* The Operations Support role is vital to the ongoing compliance for all clients across various business areas. A key aspect of the role is to ensure all internal databases and systems are controlled and continuously maintained while checking that all engagement documentation, fee agreements and terms of business are in date. You will also be responsible for setting up new clients and ensuring Anti Money Laundering requirements have been met, as well as getting involved in a variety of Operational projects.
This position is ideal for someone that has been working in a client-facing benefit support/benefit account management role and is looking to further their knowledge and expertise.
In return, you’ll join a fun and vibrant team that offers hybrid working and wholesome benefit package.
Skills and Experience:
– Experience within a client-facing benefit support or management role.
– Experience or a keen interest in team coaching and development.
– Strong communication skills (on the phone, email, face to face).
– Able to work and contribute as part of a team.
– Experience of working with a CRM tool.
– Highly organised and able to manage time efficiently.
– Customer focused and highly professional.
– Can prioritise and work to deadlines.
How to Apply:
If you like the sound of this varied and challenging role and want to be part of a fun team, please submit your CV to Charlotte at Artis.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
A globally experienced recruiter, with 10+ years of knowledge and expertise across attraction, engagement, and business partnering. Working across the Permanent, Interim & Contract market, with a particular focus on Bristol and the South West, we support organisations from early start-up stage to large stock-listed clients. As a HR Recruitment specialist, I look after roles across: Talent Acquisition, Learning and Development, Reward and Benefits, and generalist HR positions.
TEL: 01174563370
EMAIL: charlotte.woods@artishr.co.uk
Benefits Account Manager
Cheltenham, hybrid working.
Artis HR are working with a professional and employee-led financial services organisation in the search for a new Benefits Account Manager to join the team.
For this role, we’re looking for someone with experience within
the financial services and specifically within employee benefits (such as group risk, healthcare, flex benefits, etc).
In this role, you’ll support the Employer Consulting team to service, manage, assess, and renew client’s employee benefit policies. This role has a large element of technical understanding and will give you superb exposure to become even more of an employee benefit subject matter expert than you already are!
This role has a consultancy and an operational support element, outlined as below:
* The Consultancy Support role in the Employer Consulting team helps their Line Managers, Consultants and Client Relationship Managers (CRMs). Work requests carried out are in relation to defined contribution pension arrangements, health and protection policies and flexible benefit platforms – broadly all issues relating to Workplace Pensions and Benefits
* The Operations Support role is vital to the ongoing compliance for all clients across various business areas. A key aspect of the role is to ensure all internal databases and systems are controlled and continuously maintained while checking that all engagement documentation, fee agreements and terms of business are in date. You will also be responsible for setting up new clients and ensuring Anti Money Laundering requirements have been met, as well as getting involved in a variety of Operational projects.
This position is ideal for someone that has been working in a client-facing benefit support/benefit account management role and is looking to further their knowledge and expertise.
In return, you’ll join a fun and vibrant team that offers hybrid working and wholesome benefit package.
Skills and Experience:
– Experience within a client-facing benefit support or management role
– Strong communication skills (on the phone, email, face to face).
– Able to work and contribute as part of a team.
– Experience of working with a CRM tool.
– Highly organised and able to manage time efficiently.
– Customer focused and highly professional.
– Can prioritisation and work to deadlines.
How to Apply:
If you like the sound of this varied and challenging role and want to be part of a fun team, please submit your CV to Charlotte at Artis.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
A globally experienced recruiter, with 10+ years of knowledge and expertise across attraction, engagement, and business partnering. Working across the Permanent, Interim & Contract market, with a particular focus on Bristol and the South West, we support organisations from early start-up stage to large stock-listed clients. As a HR Recruitment specialist, I look after roles across: Talent Acquisition, Learning and Development, Reward and Benefits, and generalist HR positions.
TEL: 01174563370
EMAIL: charlotte.woods@artishr.co.uk
With a Hybrid working model this new Group level Talent Development Manager role will design and implement practical, engaging and effective Career Development solutions across the international Group’s central functions.
Working within the Global Talent Development Team, the role holder will have a track record of designing and delivering effective, career development interventions, across global, group structured Matrix businesses.
You will enjoy working with autonomy, allowing you to develop creative, engaging solutions aligned to your key stakeholders people objectives.
Lead the creation, development and implementation of global career development solutions
Create and manage a curriculum of global career development activities and initiatives.
Support the creation of a global framework for employees to self-assess and manage their own career development path, collaborating with the Global Head of Assessment (on designing the methodology for assessment) and the Learning and Capability team (on learning initiatives).
Through your own career you will have proven experience in identifying, designing/sourcing and implementing a range of practical, effective career development solutions across all levels within/ across a global organisation
You will enjoy coaching colleagues at all levels in effectively promoting and utilising career development solutions
Your natural style will be to work collaboratively, gaining senior stakeholder and colleague engagement, commitment and buy-in to design and delivery
From a style perspective you will be flexible and adaptable; a proven track record of and preference for working in change environments, effectively navigating and managing ambiguity.
Self-starter; highly skilled and hands on in both creating clear strategies and solutions and delivering practical, pragmatic actions, with minimal guidance.
Whilst providing the platform and programmes for others to develop this will provide a great opportunity to see onward progression yourself and to build a long term career within the Group.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Artis Executive is a specialist executive search practice operating across a foundation of data insight, with a network-led approach to engagement and selection.
TEL: 07875700958
EMAIL: Mark.lightburn@artishr.co.uk
We are proud to be working with an organisation to recruit a Head of HR Shared Services, based in Bristol (Hybrid). You will be responsible for the overall delivery of HR operations activities and managing the overall performance of HR service delivery as per the service level agreements determined in the HR Service Delivery Framework. The role will ensure oversight, governance and quality of services delivered. Other key accountabilities will include.
Successful Candidate
You will come from a global HR Shared Services background and speak at least one other European language. You will have a background operating in senior HR positions, either in a ‘Head of’ or equivalent level. Experience communication globally plus success in service delivery model design, HR process efficiency assessment and understanding of systems is key. This is an exciting new role in an organisation that truly values its employees. A fantastic culture!
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Huw has over 20 years experience recruiting withing the HR and Communications industry, bringing a wealth of experience and an impressive permanent and interim network across the UK and Northern Europe.
TEL: 01174563370
EMAIL: huw.jenkins@artishr.co.uk
Our Global client, based in Bristol (Hybrid) is looking for an HR Shared Services Manager – Operational Excellence, to lead on performance & service delivery management and provide a customer-centric people operations service to all employees and people managers across the business. You will ensure optimum service delivery is always received whilst encouraging a culture of continuous improvement. This is a new role to join and organisation going through a significant period of transformation. Some of your accountabilities will include:
Successful Candidate
You will come from a background working in large complex organisations, ideally globally. Plentiful experience of performance and service delivery, perhaps within employee or customer experience. You will have significant professional experience in HR Shared Services and operations leadership plus a background in service delivery model design, and HR process efficiency assessment. Lastly you will have proven experience of working with cross functional teams and managing people at all levels.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
Advertised by:
Huw has over 20 years experience recruiting withing the HR and Communications industry, bringing a wealth of experience and an impressive permanent and interim network across the UK and Northern Europe.
TEL: 01174563370
EMAIL: huw.jenkins@artishr.co.uk