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Artis Recruitment Ltd

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Information Security Specialist

Information Security Specialist

Bristol | Hybrid Working | Up to £55,000 + Bonus

Artis Recruitment is delighted to be partnering with a leading professional services organisation in the search for an Information Security Specialist.

This is an excellent opportunity to join a well-established business where information security is a key strategic priority. Working closely with technology teams, business stakeholders and external security partners, you will help protect the organisation’s information assets, support security governance activities and contribute to the ongoing development of its security posture.

The successful candidate will play a broad role across information security, including risk management, incident response, compliance, security awareness and client assurance activities. This position offers genuine variety and the opportunity to influence security practices across the wider organisation.

Key Responsibilities

  • Support and maintain the organisation’s Information Security Management System (ISMS).
  • Identify, assess and mitigate information security risks across the business.
  • Investigate and respond to security incidents, working with internal teams and external security partners.
  • Support compliance activities, audits and security certifications including ISO 27001 and Cyber Essentials Plus.
  • Respond to client security enquiries and assist with supplier security assessments.
  • Promote security awareness and best practice throughout the organisation.

About You

To be successful in this role, you will have previous experience in an Information Security, Cyber Security or Security Governance position and possess a strong understanding of security principles, risk management and security frameworks.

You will also demonstrate:

  • Experience working with frameworks such as ISO 27001 and Cyber Essentials Plus.
  • Knowledge of security incident management and threat mitigation.
  • Strong communication and stakeholder management skills.
  • A proactive approach to continuous improvement and professional development.
  • A genuine passion for information security and emerging technologies.

Relevant certifications such as CISSP, CISM or CompTIA Security+ would be advantageous but are not essential.

Package & Benefits

  • Salary up to £55,000
  • Annual bonus
  • Private Medical Insurance (BUPA)
  • Competitive pension scheme
  • 25 days annual leave
  • Travel-related benefits
  • Hybrid working model
  • Ongoing training and development opportunities

This is a fantastic opportunity to join a respected organisation that is investing heavily in its information security capability and offers excellent long-term career prospects.

Apply for this role:

    Advertised by:

    Richard Crowcombe

    A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

    TEL: 07979154556
    EMAIL: rich.crowcombe@artisrecruitment.co.uk

    Connect on LinkedIn

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    Technology Training & Change Specialist (Initial 12 Month FTC)

    Technology Training & Change Specialist

    📍 Bristol (Hybrid – 2 days per week in the office)
    💰 £45,000 – £50,000 + Excellent Benefits
    📅 12-Month Fixed-Term Contract (with strong potential to extend or become permanent)

    We’re partnering with a leading professional services organisation that is investing heavily in technology, digital transformation and user adoption initiatives across the business.

    As part of a growing IT and Business Change function, we’re looking for a Technology Training & Change Specialist to play a key role in ensuring employees successfully adopt new technologies, systems and ways of working.

    This is an excellent opportunity for someone who enjoys creating engaging learning experiences, developing digital content and helping people navigate change within a professional environment.

    The Role

    Working across a range of technology and business change projects, you’ll lead the design and delivery of training solutions that enable successful adoption of new systems and processes.

    You’ll be responsible for creating engaging learning content, delivering training sessions and developing innovative approaches to learning that support a diverse workforce.

    Key responsibilities include:

    • Leading training workstreams across multiple change and transformation projects
    • Designing and delivering engaging learning solutions for end users
    • Creating eLearning modules, instructional videos and digital learning content using tools such as Adobe Captivate
    • Producing user guides, quick reference materials and knowledge resources
    • Delivering virtual and face-to-face training sessions
    • Supporting technology adoption initiatives through webinars, floorwalking and go-live support
    • Developing micro-learning content and video-based training materials
    • Working closely with stakeholders across the business to understand learning needs and drive engagement
    • Supporting wider change management and user adoption activities

    About You

    We’re looking for someone who combines strong training expertise with a passion for technology and change.

    You’ll likely have experience in a role such as IT Trainer, Digital Learning Specialist, Learning Consultant, Change Trainer, Technology Adoption Specialist or similar.

    You’ll bring:

    • Experience delivering technology-focused training programmes
    • Strong eLearning and digital content creation skills
    • Experience using tools such as Adobe Captivate or similar learning platforms
    • The ability to simplify complex technical concepts for non-technical audiences
    • Excellent communication and stakeholder management skills
    • Experience supporting organisational change and technology adoption initiatives
    • A creative approach to learning design and user engagement
    • Confidence working with stakeholders at all levels, including senior leadership
    • The flexibility to support occasional travel to UK offices when required

    What’s on Offer?

    • Salary of £45,000 – £50,000
    • Excellent benefits package
    • Hybrid working (2 days per week in central Bristol)
    • Exposure to large-scale technology and transformation programmes
    • Modern and collaborative working environment
    • Strong opportunity for contract extension or permanent employment
    • Career development within a highly respected professional services organisation

    If you’re passionate about helping people embrace technology and thrive through change, we’d love to hear from you.

    Apply for this role:

      Advertised by:

      Richard Crowcombe

      A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

      TEL: 07979154556
      EMAIL: rich.crowcombe@artisrecruitment.co.uk

      Connect on LinkedIn

      Similar Jobs

      AI Solutions Consultant

      AI Solutions Consultant

      Salary: £90,000 – £125,000 per annum, dependent on experience, plus excellent benefits

      The Opportunity

      We are looking for an experienced AI Solutions Consultant to join a leading professional services organisation. This is an exciting opportunity for a hands-on AI professional who enjoys working directly with stakeholders to identify opportunities, design solutions and deliver tangible business outcomes.

      As an AI Solutions Consultant, you will act as an embedded partner to business teams, helping them leverage AI and automation to improve efficiency, productivity and decision-making. You will lead discovery workshops, build and deploy AI-powered solutions, and drive adoption across the organisation.

      This is not a strategy-only role. You will be responsible for taking ideas from concept through to deployment, combining business consulting expertise with practical technical delivery.

      Working across functions including Operations, Finance, Sales and Customer Support, you will translate complex business challenges into scalable AI solutions, collaborating with technical specialists where deeper infrastructure expertise is required.

      Key Responsibilities

      • Partner with business stakeholders to identify and prioritise AI and automation opportunities.
      • Facilitate discovery workshops and requirements-gathering sessions to understand business challenges and define solutions.
      • Design, develop and deploy AI agents, automation workflows and intelligent business solutions.
      • Build solutions using Python, LLM frameworks and AI productivity tools.
      • Collaborate with technical teams on infrastructure-related requirements and deployment activities.
      • Lead user adoption activities including training, feedback collection and continuous improvement.
      • Develop reusable AI components, frameworks and implementation playbooks.
      • Identify and champion new opportunities to improve business processes through AI and automation.
      • Build trusted relationships with stakeholders and act as a subject matter expert for AI solutions across the business.

      Skills & Experience

      Essential

      • You will have approximately 3–5 years’ experience in a role that combines stakeholder engagement, business problem-solving and hands-on technical delivery.
      • Strong experience with Python and LLM agent frameworks such as LangChain, CrewAI, LlamaIndex or similar.
      • Experience designing and implementing AI agents, automation workflows and AI-powered business solutions.
      • Strong understanding of prompt engineering, Retrieval-Augmented Generation (RAG), tool/function calling and LLM integrations.
      • Excellent business analysis, stakeholder management and workshop facilitation skills.
      • Ability to translate complex business requirements into practical, scalable AI solutions.
      • Experience with Microsoft 365 and Microsoft Copilot.
      • Familiarity with no-code and low-code platforms including Zapier, Make and Power Automate.
      • Strong commercial awareness with the ability to assess feasibility, prioritise opportunities and focus on business value.
      • Experience delivering projects from discovery and design through to deployment and adoption.

      Desirable

      • Experience in solutions consulting, technical consulting, implementation or deployment-focused roles.
      • Familiarity with Robotic Process Automation (RPA) tools.
      • Product Management or Solutions Engineering background.
      • Experience using AI productivity tools such as Claude Code, Claude Skills or similar.
      • Previous software engineering experience.

      Qualifications

      • Bachelor’s degree in a relevant STEM discipline, or equivalent practical experience.

      Benefits

      In addition to a competitive salary, we offer a comprehensive benefits package including:

      • 25 days’ annual leave, increasing to 28 days with length of service
      • Flexible holiday rollover scheme allowing up to 10 days to be carried forward each year
      • Company pension scheme
      • Life assurance cover
      • Group income protection
      • Private medical insurance, with family cover available
      • Ongoing professional development and career progression opportunities
      • Opportunity to work with cutting-edge AI technologies in a collaborative and innovative environment

      Apply for this role:

        Advertised by:

        Richard Crowcombe

        A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

        TEL: 07979154556
        EMAIL: rich.crowcombe@artisrecruitment.co.uk

        Connect on LinkedIn

        Similar Jobs

        Business Process Analyst

        Business Process Analyst required by a market leading, UK based organisation on a fully remote basis.

        Fully Remote | Permanent | Full Time | £50,000 – £55,000 + Benefits

        An established UK organisation is currently undergoing a large-scale operational transformation programme focused on improving efficiency, consistency and future-readiness across its services. As part of this journey, they are looking to appoint an experienced Business Analyst / Process Improvement Specialist to support process optimisation initiatives across multiple business functions.

        This is a fully remote opportunity offering the chance to play a key role in shaping operational improvements and supporting long-term digital and AI readiness strategies.

        The Role

        Working closely with operational teams and senior stakeholders, the successful candidate will be responsible for analysing current working practices, mapping end-to-end processes and helping define improved future-state operations.

        The position will focus on creating clear, scalable and efficient processes that support organisational growth, improved reporting and stronger operational performance.

        This role is centred around business process analysis and improvement rather than software implementation or systems selection.

        Key Responsibilities

        • Map and document existing operational processes (“as is”)
        • Design and recommend improved future-state workflows
        • Identify inefficiencies, duplication, risks and compliance gaps
        • Support process standardisation across multiple teams/sites
        • Contribute to improved data quality and reporting alignment
        • Facilitate workshops and stakeholder engagement sessions
        • Support organisational readiness for automation and emerging technologies
        • Promote a culture of continuous improvement

        Requirements

        • Previous experience in a Business Analyst or Process Improvement role
        • Proven track record of process mapping and operational optimisation
        • Experience working across multi-site or complex organisations
        • Strong knowledge of BPMN, Lean methodologies or similar frameworks
        • Confident stakeholder management and workshop facilitation skills
        • Understanding of data flows, reporting and operational dependencies
        • Structured and analytical approach to change and improvement
        • PRINCE2 Practitioner or equivalent experience desirable

        What’s on Offer

        • Fully remote/home-based working
        • Opportunity to contribute to a major transformation programme
        • High level of visibility and stakeholder engagement
        • Collaborative and forward-thinking working environment
        • Long-term career development opportunities

        Apply for this role:

          Advertised by:

          Richard Crowcombe

          A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

          TEL: 07979154556
          EMAIL: rich.crowcombe@artisrecruitment.co.uk

          Connect on LinkedIn

          Similar Jobs

          AI Deployment Engineer

          AI Deployment Engineer | Remote (UK) with occasional travel to London
          Salary: £100,000 – £125,000 + excellent benefits

          A leading technology-focused organisation is seeking an experienced AI Deployment Engineer to join its growing AI and data function. This is a highly technical, hands-on role forming the backbone of the company’s AI deployment capability, responsible for taking AI-driven solutions from prototype through to fully scalable, production-grade systems.

          Working closely with AI Strategists and product stakeholders, the AI Deployment Engineer will own the underlying infrastructure that enables AI systems to operate reliably across the business. The role is predominantly remote, with occasional on-site collaboration days in London.

          Key Responsibilities:

          • Own and develop the data and integration infrastructure supporting AI deployments, including pipelines, storage and data delivery layers
          • Design and implement robust integrations between AI solutions and core business systems (CRM, ERP, SaaS platforms and internal tools)
          • Build and maintain APIs, webhooks and middleware to enable seamless system-to-system communication
          • Take AI prototypes into production by hardening, scaling and optimising for reliability and performance
          • Implement monitoring, logging and alerting across all deployed pipelines and AI services
          • Manage data structures, schemas and transformation logic supporting ongoing and future AI initiatives
          • Troubleshoot and resolve production issues, including integration failures and data inconsistencies

          Required Skills & Experience:

          • 3–5+ years’ experience in software engineering, data engineering, or similar infrastructure-focused roles
          • Strong programming ability in Python and SQL, with experience building production-grade data pipelines
          • Solid understanding of integration patterns including REST APIs, webhooks, OAuth and event-driven architectures
          • Experience with orchestration tools such as Airflow, Prefect or Dagster
          • Familiarity with cloud environments (AWS, GCP or Azure)
          • Experience with containerisation tools such as Docker and Kubernetes
          • Proven experience integrating multiple business systems and ensuring reliable data flow between platforms
          • Strong troubleshooting skills with a focus on system reliability and data integrity
          • Experience working with Microsoft 365 and exposure to AI productivity tooling is advantageous

          Desirable Experience:

          • Vector databases and embedding-based pipelines
          • Real-time data streaming technologies (e.g. Kafka, Flink)
          • RPA tools such as UiPath or Power Automate
          • Data transformation tools such as dbt
          • Exposure to modern AI tooling and frameworks (e.g. Claude-based developer tools)

          Qualifications:

          • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

          Benefits:

          • 25 days annual leave, rising to 28 with service
          • Holiday buy/sell scheme with ability to carry over up to 10 days annually
          • Pension scheme matched up to 5% (with salary sacrifice option available)
          • Life assurance up to 9x annual salary
          • Income protection covering up to 75% of salary
          • Private medical insurance (including family cover option)

          Additional Information:

          This is a senior technical role within a forward-thinking AI team, offering the opportunity to shape and scale production AI systems within a complex enterprise environment. The position is fully remote with occasional travel to London for collaboration sessions.

          The organisation encourages innovation, ownership, and technical excellence, making it ideal for an engineer who enjoys solving complex infrastructure and integration challenges at scale.

          Apply for this role:

            Advertised by:

            Richard Crowcombe

            A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

            TEL: 07979154556
            EMAIL: rich.crowcombe@artisrecruitment.co.uk

            Connect on LinkedIn

            Similar Jobs

            Senior Data Analyst

            Senior Data Analyst required by a market leading, UK organisation Data & Insight team on a 12-month fixed-term basis. This is a hybrid role with 2–3 days onsite with flexibility.

            The role supports a major data integration programme following organisational change, ensuring accurate, consistent and trusted insight across multiple systems during a period of transition.

            Working closely with the Data Science Lead and wider technical and business teams, the role focuses on aligning data sources, improving reporting standards and delivering high-quality analysis to support decision-making. The successful candidate will combine strong technical capability with confident stakeholder engagement, including at senior level.

            Key responsibilities

            • Reconcile, align and analyse data across multiple systems and sources
            • Develop and maintain dashboards and reporting solutions (e.g. Tableau or similar)
            • Query and analyse large datasets using cloud-based platforms
            • Deliver KPI reporting, insight and ad-hoc analysis
            • Translate complex data into clear, actionable insights for non-technical stakeholders
            • Support data quality, validation and consistency across datasets
            • Work with technical teams to improve data structures and reporting solutions
            • Engage with senior stakeholders to gather requirements and present findings

            Essential skills

            • Strong experience in data analysis and insight delivery
            • Advanced SQL and good Python skills (or similar)
            • Experience with BI tools such as Tableau or equivalent
            • Exposure to cloud data platforms (e.g. Databricks, Snowflake or similar)
            • Strong data manipulation, reconciliation and problem-solving skills
            • Ability to communicate insights clearly to non-technical and senior audiences
            • Experience working with multiple datasets and complex data environments
            • Strong attention to detail and focus on data quality
            • Ability to work independently and manage competing priorities

            Desirable

            • Experience in data integration or transformation projects
            • Exposure to organisational change or post-acquisition environments
            • Degree (or equivalent) in a numerate or analytical subject

            Benefits Include

            • Annual bonus of up to 10%
            • 25 days’ annual leave (plus bank holidays)
            • Competitive pension scheme with enhanced employer contribution
            • Flexible working arrangements to support work–life balance
            • Annual salary review
            • Gold Investors in People accreditation, reflecting a strong focus on employee development and wellbeing
            • Access to a range of additional benefits including ShareSave scheme, Cycle to Work scheme, retail discounts and more

            Apply for this role:

              Advertised by:

              Richard Crowcombe

              A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

              TEL: 07979154556
              EMAIL: rich.crowcombe@artisrecruitment.co.uk

              Connect on LinkedIn

              Similar Jobs

              Senior Business Analyst

              Senior Business Analyst – Transformation & Change (Professional Services)
              £55,000 + 10% bonus | Excellent benefits | Hybrid (2 days office – Bristol)
              10-minute walk from Bristol Temple Meads

              We are working with a leading, fast-growing professional services organisation seeking an experienced Senior Business Analyst to join their Transformation & Operations function. This is a key role supporting complex, high-impact change initiatives across the business, working closely with senior stakeholders including board members.

              This is a hybrid role with two days per week in a modern Bristol office, conveniently located close to Bristol Temple Meads station.

              You will play a pivotal role in shaping and delivering business change, bridging the gap between operational needs, technical solutions and strategic objectives. The role also includes supporting the continued development of business analysis capability across the organisation, helping to embed consistent, high-quality delivery standards.

              Key Responsibilities

              • Build strong, credible relationships with stakeholders at all levels across the organisation
              • Work closely with change leads and business stakeholders to define and refine requirements, ensuring the real needs behind requests are fully understood
              • Translate business needs into clear, structured requirements, user stories and solution documentation
              • Lead end-to-end delivery of complex change initiatives, from initial discovery through to post-implementation review
              • Develop test strategies, scripts and support user acceptance testing activity
              • Ensure governance standards and delivery frameworks are consistently followed
              • Identify and manage risks, escalating where appropriate with clear mitigation options
              • Support embedding of change into business-as-usual activity post go-live
              • Contribute to continuous improvement of business analysis standards and practices across the organisation
              • Act as a role model for high-quality analysis and delivery within the wider team

              Skills & Experience Required

              • Proven experience operating as a Senior Business Analyst in complex, change-driven environments
              • Strong experience in requirements gathering, workshops, process mapping, user stories and UAT
              • Ability to work across multiple concurrent projects and manage competing priorities effectively
              • Confident stakeholder engagement skills, including senior leadership interaction
              • Strong communication skills with the ability to simplify complex information
              • Comfortable working in ambiguous, fast-moving environments
              • Experience across both business and technical-facing analysis work
              • Commercially aware with a strategic mindset and ability to see the bigger picture
              • Strong facilitation skills and a collaborative approach

              This is an excellent opportunity to join a forward-thinking professional services organisation where you’ll have real influence over how change is delivered and embedded across the business, while also helping shape the future of the business analysis function.

              What’s on offer

              • Salary up to £55,000
              • 10% annual bonus
              • Annual salary review
              • Contributory pension scheme
              • 28 days holiday (plus bank holidays)
              • Hybrid working (2 days per week in Bristol office)
              • Excellent wider benefits package
              • Prime central Bristol location (short walk from Temple Meads)

              Apply for this role:

                Advertised by:

                Richard Crowcombe

                A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

                TEL: 07979154556
                EMAIL: rich.crowcombe@artisrecruitment.co.uk

                Connect on LinkedIn

                Similar Jobs

                IT Process Developer

                IT Process Developer required by a market-leading, award-winning professional services organisation based in Central Bristol. This is a hybrid role with 2 days per week onsite, offering flexibility.

                This role sits within an Agile delivery team focused on driving business efficiency, automation, and digital transformation, with a strong emphasis on the Microsoft Power Platform and Dynamics 365 ecosystem. You will work closely with both internal stakeholders and clients to design and deliver scalable, intelligent business processes, leveraging tools such as Power Automate, Power Apps, and Dynamics workflows. The successful candidate will bring experience in workflow and business process applications, alongside technical skills in JavaScript and/or T-SQL.

                Main responsibilities:

                • Design, develop, test, and deploy business processes and workflows across Microsoft Power Platform and Dynamics 365, following Agile methodologies
                • Enhance and optimise existing applications within Power Platform and Dynamics, ensuring performance, security, and alignment with best practices
                • Build and maintain automation solutions using Power Automate and develop apps within Power Apps to improve operational efficiency
                • Ensure all new and existing processes are fully documented to a high standard
                • Develop and maintain reports and management information across Dynamics and Power Platform environments
                • Collaborate with wider IT teams to integrate processes across systems and applications, particularly within the Microsoft ecosystem
                • Provide support to business users and IT teams on Dynamics 365, Power Platform, and related development tools
                • Manage and prioritise requests effectively, ensuring excellent service delivery to internal stakeholders

                Ideal background:

                • Proven experience with Microsoft Dynamics 365 and Power Platform (Power Apps, Power Automate, Power BI)
                • Experience or strong understanding of workflow and business process applications, ideally within the Microsoft stack
                • Experience working in Agile environments
                • Practical knowledge of JavaScript and/or T-SQL
                • Strong analytical mindset with a proactive and solutions-focused approach
                • Experience contributing to projects as an active team member

                Desirable:

                • Experience with HTML and/or Visual Basic
                • Broader exposure to the Microsoft ecosystem, particularly deeper Dynamics 365 customisation

                This is an excellent opportunity to develop your career within a forward-thinking organisation heavily invested in Power Platform and Dynamics technologies. The role offers a competitive salary plus a 10% bonus, alongside a comprehensive benefits package including remote working, annual salary reviews, up to 30 days holiday, private medical insurance, pension, and more.

                Apply for this role:

                  Advertised by:

                  Richard Crowcombe

                  A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

                  TEL: 07979154556
                  EMAIL: rich.crowcombe@artisrecruitment.co.uk

                  Connect on LinkedIn

                  Similar Jobs

                  1st Line Support Analyst

                  1st Line Support Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.

                  The Role

                  Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.

                  Key responsibilities include:

                  • Acting as the first point of contact for all IT support queries
                  • Logging, categorising, troubleshooting, and resolving technical issues
                  • Escalating more complex problems to 2nd line support where required
                  • Supporting a range of applications, including Microsoft 365 and other business systems
                  • Assisting with hardware and software installations, configurations, and upgrades
                  • Contributing to IT projects, including system upgrades and new implementations
                  • Delivering a high level of customer service with a positive and proactive approach

                  This is a user-facing role, requiring strong communication skills and a professional, approachable manner.

                  About You

                  • Previous experience in an IT support or helpdesk environment is desirable
                  • Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
                  • Basic understanding of networking and desktop hardware
                  • Awareness of cyber security best practices
                  • Strong problem-solving skills and attention to detail
                  • Excellent communication skills, with the ability to explain technical issues to non-technical users
                  • A positive, team-oriented attitude with the ability to work independently

                  Working Pattern

                  • Monday to Friday, 9:00am – 5:00pm (35-hour week)
                  • Fully onsite in Salisbury (5 days per week)
                  • Occasional travel to a secondary UK office may be required
                  • Some out-of-hours work for upgrades or critical support

                  Benefits

                  • Annual bonus
                  • Private medical insurance (BUPA)
                  • Competitive pension scheme
                  • 25 days annual leave
                  • Additional travel-related benefit (e.g. train/parking support)

                  Apply for this role:

                    Advertised by:

                    Richard Crowcombe

                    A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

                    TEL: 07979154556
                    EMAIL: rich.crowcombe@artisrecruitment.co.uk

                    Connect on LinkedIn

                    Similar Jobs

                    1st Line Service Desk Analyst

                    1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.

                    The Role

                    Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.

                    Key responsibilities include:

                    • Acting as the first point of contact for all IT support queries
                    • Logging, categorising, troubleshooting, and resolving technical issues
                    • Escalating more complex problems to 2nd line support where required
                    • Supporting a range of applications, including Microsoft 365 and other business systems
                    • Assisting with hardware and software installations, configurations, and upgrades
                    • Contributing to IT projects, including system upgrades and new implementations
                    • Delivering a high level of customer service with a positive and proactive approach

                    This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner.

                    About You

                    • Previous experience in an IT support or helpdesk environment is desirable
                    • Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
                    • Basic understanding of networking and desktop hardware
                    • Awareness of cyber security best practices
                    • Strong problem-solving skills and attention to detail
                    • Excellent communication skills, with the ability to explain technical issues to non-technical users
                    • A positive, team-oriented attitude with the ability to work independently

                    Benefits

                    • Annual bonus
                    • Private medical insurance (BUPA)
                    • Competitive pension scheme
                    • 25 days annual leave
                    • Additional travel-related benefit (e.g. train/parking support)

                    Apply for this role:

                      Advertised by:

                      Richard Crowcombe

                      A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

                      TEL: 07979154556
                      EMAIL: rich.crowcombe@artisrecruitment.co.uk

                      Connect on LinkedIn

                      Similar Jobs