- Bristol, South West
- Posted 8th February 2019
- £26000 - £28000 per Annum
- Ref: HR Advisor
ArtisHR are currently supporting an exciting business in south Bristol with the recruitment of a HR Operations Advisor to join the HR Operations team on a 6 month FTC paying £26-28,000pa.
The successful candidate will be administering HR transactions, working closely with HRBPs in a region, servicing key business stakeholders (in more than one country). As a key member of the team, your primary responsibility will be to administer a high quality and consistent HR service to HR Business Partners (HRBP's), People Managers, Employees, Payroll and third parties in an efficient, timely and customer focused way.
You will use HRIS (HR Information System) to enter and obtain information, as well as a CRM (Customer Relationship Management) tool to log and track your work to ensure adherence to service level standards and to monitor process efficiencies. Part of your role may involve reporting and analysing information from our systems.
You will be expected to cover the typical working hours of the countries you support, which may require working on a rota in some regions.
Key responsibilities will include:
*Undertaking the full range hire to retire administration (recruitment, job change, time off and benefit management administration, which includes the production of letters, providing information to 3rd parties & payroll, etc.) as outlined in the local and global work instructions and according to local and global policy.
*Providing timely, accurate and responsive answers to questions from Employees, People Managers and HR raised through 'cases' which are generated through the Customer Relationship Management (CRM) ticketing system. Ensuring all cases (regardless of communication channel) are logged, categorised and updated through the CRM tool.
*Supporting the processing according to the HR calendar of events such as salary review, bonus and performance management.
*Ensuring adherence to the governance and security and protection of personal data during the processing activities and archiving of documents, according to the EU GDPR (Global Data Protection Regulations), if applicable.
*Supporting the maintenance of existing process documentation to reflect any agreed changes for compliance and governance purposes. Ensuring that version control is maintained and that any customer facing change is reflected in any user guides.
*Supporting the maintenance of local policies to support legal changes and new ways of working and making these visible to the appropriate populations (all employees, People Managers or HR), following the version control governance.
*Provide continuous improvement ideas to highlight efficiencies to improve the effectiveness in the service.
*Supporting UAT testing for upgrades and system changes as required.
*Continuously learn and improve systems knowledge and skills.
The successful applicant will be able to demonstrate the following:
*Proven experience of working in a busy, fast-moving administration team, ideally in an HR environment.
*Experience of handling high volumes of queries
*Proven experience of using an HRIS or other complex management information system.
*Working in a customer service environment
*Fluent in English and the local language of the region.
*An advanced level of IT literacy, including Microsoft Office (especially Word and Excel).
*Excellent communication skills and attention to detail.
*A high level of integrity and respect for confidentiality.
*Experience of administering HR processes.
*Experience of using a CRM ticket handling system.
*HR Shared Services experience.
*Experience of using and manipulating reports.
*A working knowledge of local HR legislation.
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