Customer Contact Training Consultant
- Posted 7th October 2021
- £28,000 - £30,000 + Excellent Benefits
- Ref: traiccpb8575
This is a superb opportunity to join a market leading company based in Bristol. With an established reputation for strong service delivery, our Client, is looking for a Customer Contact Trainer to design, implement and deliver a number of innovative training courses, specifically to support their customer operations. This will help support the organisations company care principles by providing an excellent training program, ensuring all employees deliver the highest standards of service provision to their customer.
Your core role will require you to
- Delivery of customer contact training courses ensuring the core messages are delivered effectively
- To motivate and enthuse others, whilst ensuring the training and development activities are closely aligned to commercial requirements. You must also have the ability to appraise staff with proven feedback skills.
- Evaluate full Induction programmes on products, process and technical training to new starters and existing staff
- Design and create, innovative training content, that inspires our people to deliver the best service
- Design and co-ordinate competency-based assessments
Essentially you will consider yourself a
- Passionate about developing others and be able to inspire your trainees to be as enthusiastic and committed as yourself.
- Experienced in the training and development theory and also have the practical expertise of, rolling out and delivery of training programs.
- To have a good understanding of the current learning trends and innovations in the training profession.
Knowledge and experience in training design is essential, ideally in a customer service environment.
This role would initially be a 6-12month contract with the potential to go permanent.
For full information regarding this role, please contact me directly, initially with a CV for further information.
Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search.
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