Head of Digital & Technology

Head of Digital & Technology (Maternity Cover)

Ecommerce & Consumer Retail | Bristol Area | Hybrid Working – 2 Days In The Office | Full-Time

The Opportunity

An established, fast-growing ecommerce and consumer retail business is looking for an experienced Head of Digital & Technology to take overall responsibility for its technology function during a period of maternity cover.

This is a senior leadership position with a broad remit, encompassing customer-facing digital platforms, ecommerce technology, internal business applications and IT infrastructure.

You will play a pivotal role in shaping the organisation’s technology strategy, ensuring its systems and platforms support continued commercial growth, operational efficiency and an exceptional customer experience.

Working closely with the senior leadership team and key stakeholders across the business, you will bring together technology, people and processes, driving innovation and leading the ongoing development of a modern, integrated technology environment.

Key Responsibilities

• Develop and deliver the overarching technology strategy, aligning digital, ecommerce, business applications and IT with the wider commercial objectives.
• Take ownership of the technology architecture, ensuring platforms and infrastructure are scalable, secure, resilient and fit for future growth.
• Lead major digital transformation initiatives, improving connectivity and integration across the organisation’s technology estate.
• Oversee the ecommerce technology landscape, driving platform optimisation, performance and continuous improvement across multiple customer-facing channels.
• Provide strategic direction for the organisation’s ERP and business applications environment, built around NetSuite.
• Oversee integrations between ecommerce, ERP and wider business systems, utilising APIs and middleware technologies.
• Identify opportunities to introduce automation and AI to streamline processes, improve productivity and reduce manual intervention.
• Establish best practice across systems integration, data architecture and API development.
• Work alongside the IT function to ensure internal infrastructure, business applications and communication systems remain effective and efficient.
• Lead technology procurement exercises, including requirements gathering, RFP processes, supplier evaluation and platform selection.
• Collaborate with Development and IT Leads to establish priorities and balance technical requirements across the wider business.
• Own the technology budget, ensuring effective investment and commercial management.
• Build, develop and lead a high-performing technology team, creating a culture of accountability, collaboration and continuous improvement.

About You

You will be an accomplished technology leader with experience operating across complex digital and ecommerce environments. You’ll combine strategic vision with sufficient technical understanding to challenge, influence and make informed decisions across a broad technology landscape.

Essential Experience & Skills

• A proven track record of leading significant ecommerce platform migrations, ideally within a multi-market, high-volume retail or consumer-facing organisation.
• Strong experience with Magento / Adobe Commerce.
• Excellent understanding of enterprise architecture, systems integration, APIs and data flows across ecommerce and business applications.
• Experience leading digital transformation and technology modernisation programmes.
• Previous experience leading broad technology functions, ideally spanning ecommerce, business systems and IT.
• Strong leadership and stakeholder management skills, with the ability to influence at senior management and board level.
• Experience working with cross-functional and matrix-managed teams.
• A strategic and commercially minded approach, with the ability to translate business requirements into effective technology solutions.
• Experience working with Agile development teams and software delivery environments.
• A good understanding of customer experience, UX and UI principles.
• Knowledge of IT infrastructure, systems architecture and enterprise technology environments.
• Experience with NetSuite ERP.
• A relevant degree in Computer Science, Engineering or a related discipline, or equivalent professional experience.

Desirable Experience

• Experience with Boomi or alternative iPaaS and integration middleware solutions.
• Previous involvement in AI strategy, implementation or adoption.
• An interest in responsible technology, innovation and using digital solutions to improve both customer and employee experiences.

The Package & Working Arrangements

• Full-time maternity cover opportunity.
• Hybrid working, with two days per week in the Bristol-area office.
• Senior leadership position with broad strategic and operational responsibility.
• Opportunity to influence the future direction of a growing ecommerce technology environment.

Interested?

This is an excellent opportunity for an established Head of Technology, Head of Digital or senior technology leader looking to take ownership of a diverse technology estate within an ambitious ecommerce business.

If you have the strategic capability, technical knowledge and leadership experience to make a real difference, we’d be keen to hear from you.

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