Success! Senior Recruitment – Customer Contact
February 26, 2023
Artis Customer Contact is excited to be working with this established organisation again and due to a business restructure, I have been asked to recruit a Head of Resource Planning to lead their high performing operational resource planning team. This is a fantastic opportunity to drive future workforce strategy and take the department to a new level of operational excellence through expertise and inspirational leadership.
Reporting to the Customer Operations Director, you will oversee the strategic resource planning for the customer contact within a multi-site, multi-skilled, and mutli-channel operation, leading on the understanding and utilisation of the workforce management platform.
You will proactively build and maintain engaging relationships with stakeholders across the business, successfully translating business strategy into clear, tangible deliverables optimising the planning function and customer and colleague experience.
Leading your team in producing robust, reliable resource planning models for voice, chat and face to face contact, the accuracy of these models are pivotal in resourcing the business to achieve our customer, colleague and business objectives.
Head of Resource Planning responsibilities…
Head of Resource Planning experience…
Benefits include, excellent salary and pension, car or car allowance, 30 days holiday, health care, share scheme and a long list of flexible benefits. The role offers hybrid and flexible working, so you will be required to be in the Bristol offices once a week however with office across the country, there is flexibility to work out of one of their other locations.
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Artis Procurement, Purchasing and Supply Chain & Artis Customer Contact are the established experts in resourcing for mid-senior level Procurement and Customer Contact leadership roles.
TEL: 07792072090
EMAIL: Paul.bryan@artisrecruitment.co.uk