HR ER Advisor

Artis HR are currently supporting a fantastic organisation in the South West, Bristol region with a hybrid working model (4 days a week visiting sites) with the recruitment of a ER Advisor. Our Client is one of the most impactful organisations we all hold in incredible regard.

The role

Supporting ER Case management, no two days will be the same; one minute you could be advising on general HR policies, the next, dealing with appeals and grievances. Providing your colleagues and stakeholders with relevant advice and coaching to support all ER related issues, you’ll act as a dedicated support network to all Managers. You’ll build strong relationships with external contacts such as employment law solicitors to provide an efficient service to ensure the business stays legally compliant. With a strong eye for detail, you’ll help to review and amend complex letters, ensuring all administrative tasks are completed with precision and accuracy. Reporting into the Senior HR Business partner, you will be working within a team based across the region.

You will

* Liaising with line managers to provide advice and support on employee relations matters – specifically; absence and lateness, disciplinary (misconduct and gross misconduct), performance and capability, grievances, appeals. Also, dealing with general employment queries on matters such as Flexible Working requests

* Adopting a coaching style to develop relevant skills and knowledge within the operational management populations

* Advising on company procedures, informal and formal meetings and outcomes

* Writing and checking letters, including complex cases which require a high level of skill, the ability to assimilate information from a number of sources and work with a high volume at speed

* Working individually and as part of the ER and wider HR team

* Continually developing ER policies and providing input to key project and business initiative

* Developing effective relationships with stakeholders to promote best practice across the Trade Counters and Contact Centre

* Liaising with third parties such as our employment law legal support and ACAS providing in-house support with Employment Tribunals and Early Conciliation

* Reporting on cases and identifying trends in ER activity, suggesting and implementing practical and commercial solutions

Your experience

* This position would suit an HR generalist or operational manager with significant ER experience

* Considerable hands-on experience in dealing with ER cases is essential in order to offer the level of support and expertise required. Ideally this experience would have been gained in a multi-site environment in the retail, hospitality or service industry

* The role requires the ability to rapidly build rapport, trust and establish relationships with our internal customers via telephone contact and email along with a resilience to deal with challenging situations

* Working knowledge of employment law is essential, as is a common sense and pragmatic approach to dealing with cases

* Candidates must be able to provide evidence of the ability to deal with a high volume of activity, prioritise work and deal with a number of issues and cases simultaneously

Your Strengths

* Problem Solving – Understands problems both broadly and in depth. Takes a multi-dimensional approach to problem solving, focussing on the important issues and establishing priorities.

* Functional Expertise – displays a high level of professional knowledge in the HR field and constantly updates knowledge to ensure expertise remains relevant.

* Interpersonal Effectiveness – displays a positive personal impact, with confidence. Is able to communicate effectively at all levels within the organisation and to influence the views of others through effective persuasion

* Planning and Organisation – Uses efficient and appropriate planning techniques to achieve business goals in effective and cost efficient manner

* Customer Focus – Champions customer focus throughout the daily activities. Clearly understands customer needs (both internal and external) and responds to them appropriately and effectively.

* Adaptability – Adopts a flexible approach to work and adapts quickly and effectively to unexpected changes whilst still ensuring objectives are met.

* Communication – Communicates information, both oral and written, in a clear, accurate and concise manner taking into account the needs of the audience.

Decision Making – Makes high quality decisions by taking a balanced views of a situation, evaluating all relevant information and reaching a logical conclusion

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