HR Shared Service Manager FTC

Artis HR are supporting a well-established organisation in the search for an experienced HR Shared Services Manager to join their People function on a 12-month fixed-term contract.

This is a great opportunity for a strong HR operations leader who enjoys balancing hands-on delivery with team leadership and continuous improvement in a fast-paced environment.

The Role

Reporting into the Head of People Hub & ER, you’ll lead the day-to-day operations of the HR shared services function, managing a team of 8 and ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle.

Key responsibilities include:

Leading and developing the HR shared services team

Overseeing delivery of core HR services including onboarding, offboarding, employee data and benefits administration

Managing workflow, capacity and SLAs to maintain a consistent, high-quality service

Acting as an escalation point for complex HR queries, driving root cause analysis and solutions

Coaching and developing the team to build a high-performance culture

Driving continuous improvement, process optimisation and use of HR systems and technology

Partnering with ER, Payroll and People Partners to ensure seamless delivery

Ensuring strong governance, compliance and data integrity

About You

Proven experience leading an HR operations or shared services team

Strong knowledge of the employee lifecycle and UK employment law

Experience managing SLAs, workflows and service delivery

A confident leader who enjoys developing and coaching teams

Highly organised, able to manage multiple priorities in a fast-paced environment

Strong stakeholder management and communication skills

What’s on Offer

Salary up to £55,000

Hybrid working (2-3 days a week in Cirencester)

Opportunity to lead and shape a key HR function

Collaborative and forward-thinking People team

Additional Information

Applicants must have the right to work in the UK.

We aim to respond to every application, however due to the volume of interest it is not always possible to provide detailed individual feedback. Successful candidates may be contacted for further information or invited to book an initial screening call.

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