+44 (0) 117 456 3370

Artis Recruitment Ltd

Queen Charlotte House

53 Queen Charlotte St

Bristol, BS1 4HQ

Technical Support Engineer

Technical Support Engineer required by market leading, award winning, FinTech organisation based in Bristol. The successful Technical Support Engineer will join a small but growing team who are responsible for supporting 1000+ users across 5 sites in the UK. The role will require technical support to 3rd line.

Our client needs a passionate Technical Support Engineer to provide technical support to our internal staff and customers to resolve escalated issues across a number of products and services. You will identify our users and customers’ needs through troubleshooting, resolve their problems and deliver an outstanding service which goes above and beyond.

Main responsibilities:

  • Provide technical support to our customers, performing deskside and remote troubleshooting through diagnostic techniques.
  • Provide support, guidance and build positive relationships with users and customers.
  • Take ownership of any challenges through to resolution.
  • Build an excellent knowledge base of our clients systems and products

Ideal Background:

  • Proven experience in a similar technical or customer support environment
  • A passion for understanding how things work.
  • Troubleshooting calls and via deskside, using your initiative getting to the bottom of customers issues.
  • Self-motivation and able to work as part of a team.
  • Proactivity with the ability to anticipate and resolve issues.
  • Strong troubleshooting skills.
  • Have confidence when being confronted with new systems/tech and enjoy the challenge of building knowledge of new products and services.
  • The ability to build relationships with colleagues and stakeholders.
  • Possess excellent communication skills, maintaining composure and customer focus.

Tech Stack:

  • Support cloud and bespoke applications, including G Suite for Enterprise, Office 365, and various internal systems
  • Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
  • Troubleshooting technical issues across Windows Operating Systems, internal & external applications, and hardware (MAC experience is a nice to have)
  • Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
  • G-Suite including Gmail, Calendaring, Drive, Sites, and Groups, Linux Environments, and AWS.
  • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (Windows 7, 8 & 10 is a bonus)
  • Basic understanding of endpoint management and MDM technologies across Mac, PC, iOS, and Android environments.

This fantastic role comes with a salary range of £35,000-40,000 p/a. This is accompanied with a benefits package which includes up to £3,000 a year bonus (Based on individual performance), group life assurance, a company pension plan, multiple social clubs, communities, celebrations, social channels, free eye tests on-site fitness classes including yoga, boxing and HIIT, up to 30 days holiday, a dog-friendly office, cycle to work scheme, season ticket loans and hospitality and retail discounts.

Apply for this role:

    Advertised by:

    Richard Crowcombe

    A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.

    TEL: 07979154556

    Connect on LinkedIn

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