Success! Recruiting for a difficult location (Customer Contact)

Artis Customer Contact Case Studies

MI Consultant, £240/day, Financial Services (Scotland, with UK travel)

The problem

Large organisations often have a diverse geographical footprint, a result either of historical acquisition or simply operational necessity. Our client – a high street name – has call centres located throughout the UK, and this role came about due to a project run out of Scotland. The requirement was for an interim MI Consultant to analyse current activity and present recommendations for improvements This assignment highlighted the fact that even when attracting more general skills locally is not difficult, the candidate market for senior staff or niche skills can prove a major headache for many employers.

What we did

Given our extensive database, access to all the right niche job boards / CV databases, comprehensive reach via social media and our well-known recruitment brand in this space we were confident we could reach the right people… but we also knew we’d need to sell this opportunity as it would likely involve a temporary relocation and significant travel for most candidates. Sometimes the key is to really understand what makes the opportunity attractive and to focus on presenting this right from the outset; in this way we attracted people who were keen on the role and not put off by the travel.

Success!

Whilst this assignment did at times feel like looking for a needle in a haystack, the hours put in resulted in us uncovering some excellent candidates. In the end, the client was able to hire someone with the perfect background who had worked on similar programmes; the successful candidate was based in the Midlands but was quite prepared to stay away during the working week.

OUR CLIENT SAID: “This particular project was being run from one of our Scottish sites, so we needed someone on site there. With the additional travel we knew it would preclude some candidates, but that was the requirement of the project.” Programme Resource Lead, Financial Services THE CANDIDATE SAID: “In previous roles I’ve had to travel, even overseas, so this aspect of the role didn’t put me off. I was interested in the scope of the role and enjoy the analytical side so I was thankful to Paul for the approach.” MI Analyst / Consultant, Financial Services