IT Service Desk Analyst

IT Service Desk Analyst required by market leading, professional services organisation based in Cheltenham. Due to the nature of this role, you will be required onsite 5 days a week.

The IT Service Desk Analyst will provide 1^st and 2^nd line support to 550 users over the phone, email and deskside. You will be supporting users with varying levels of technical knowledge so excellent interpersonal skills are required.

Main Responsibilities:

• Logging of support tickets for all issues flagged, including daily checks.
• Incident management.
• Building of user equipment (Laptops)
• Strong documentation skills across procedures, configurations and training.
• Building, support, maintaining working environments for all areas of the organisation.
• You will own the Support processes, for starters and leavers.
• Maintain end user and meeting room equipment (WebEx) builds and processes.

Ideal Background:

• Windows 10 (Configuration & Support)
• Microsoft Office 365
• Active Directory
• Previous experience of Google Chrome
• Strong written and communication skills
• Experienced at supporting all levels of user

Desirables/Nice To Haves:

• Writing technical and procedural documentation
• Experienced in configuring and setting up PCs and laptops
• LAN, WAN, DHCP, DNS
• Microsoft Windows Server 2019
• Azure AD support
• Citrix Virtual Apps and Desktops support

This fantastic role comes with a starting salary of £25,000-32,000 p/a and is accompanied with a benefits package which includes 25 days holiday, a good contributary pension, income protection, enhanced health & wellbeing programme, cycle to work scheme and many more.

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