Contact Centre Team Leader
- Cheltenham, South West
- Posted 11th February 2019
- £25000 - £30000 per Annum + Competitive Bonus & Bens
- Ref: 1201417
Reporting directly the Contact Centre Manager the successful candidate will directly manage a team of 10-12 Customer Service Advisors.
You will support your team of advisors and the broader operation to ensure a culture of high achievement and constant professional customer focus is maintained across the business.
What you will need to do
*Give your team the support and encouragement they need to deliver the
perfect professional customer experience.
*Motivate, drive and engage the team to go the extra mile and feel
energized about the organisation.
*Walk the floor advising, listening and giving constructive feedback.
Keep the team in the loop through regular team meetings.
*Motivate your team to hit multiple KPIs and targets.
*Demonstrate the value of getting it right first time and never accept less
than the best.
*Maintain key systems and processes.
*Have excellent leadership skills and experience of managing high
*Know exactly how to motivate, communicate and influence your team.
*Be able to lead through change and deliver a consistently brilliant
*Have strong analytical and numeracy skills.
*Define and deliver continuous improvement initiatives.
The successful candidate will receive the following benefits:
*The working hours are 37 hours per week.
*Contact Centre Operating hours are 8am to 6pm Monday to Friday with a 1-3 Saturday 9am - 12pm
*Free on-site parking
*25 days holiday + Bank holidays
*Heath Care Cover
Knowledge and experience of managing a team in a contact centre environment are essential.
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