Contact Centre Team Leader

  • Permanent
  • Cheltenham, South West
  • Posted 11th February 2019
  • £25000 - £30000 per Annum + Competitive Bonus & Bens
  • Ref: 1201417
Artis Customer Contact are pleased to be working with a leading professional support services brand who are seeking to appoint an experienced Contact Centre Team Leader.

Reporting directly the Contact Centre Manager the successful candidate will directly manage a team of 10-12 Customer Service Advisors.

You will support your team of advisors and the broader operation to ensure a culture of high achievement and constant professional customer focus is maintained across the business.

What you will need to do
*Give your team the support and encouragement they need to deliver the
perfect professional customer experience.
*Motivate, drive and engage the team to go the extra mile and feel
energized about the organisation.
*Walk the floor advising, listening and giving constructive feedback.
Keep the team in the loop through regular team meetings.
*Motivate your team to hit multiple KPIs and targets.
*Demonstrate the value of getting it right first time and never accept less
than the best.
*Maintain key systems and processes.

You'll definitely:
*Have excellent leadership skills and experience of managing high
performing teams.
*Know exactly how to motivate, communicate and influence your team.
*Be able to lead through change and deliver a consistently brilliant
customer experience.
*Have strong analytical and numeracy skills.
*Define and deliver continuous improvement initiatives.

The successful candidate will receive the following benefits:
*The working hours are 37 hours per week.
*Contact Centre Operating hours are 8am to 6pm Monday to Friday with a 1-3 Saturday 9am - 12pm
*Free on-site parking
*25 days holiday + Bank holidays
*Heath Care Cover

Knowledge and experience of managing a team in a contact centre environment are essential.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy:

Apply for this Vacancy

Please agree to our privacy policy

Not Tempted?

If you’re not keen on the above role but would like to submit your CV for future reference by out specialist recruiters, simply complete the 'Register' form on this page. We will be in touch with any vacancies matching your experience.

Refer a Friend

If this role may suit someone you know please feel free to forward it on to them; we offer a referral bounty of up to £500!

Share by email