Bilingual IT Support Engineer (English/French)

  • Permanent
  • England, Other
  • Posted 5th September 2019
  • £35000.00 - £40000.00 per Annum
  • Ref: 90751
Bilingual IT Support Engineer (English/French) required by market leading, award winning cloud solutions organisation based in Worcester. The Bilingual IT Support Engineer will join a well-motivated, highly experienced IT Support Team who work within a fast-paced, deadline-driven environment.

The Bilingual Support Engineer will use phone or email to provide software technical support to customers and/or partners using our client's products.

Duties:

* Will provide escalation assistance.
* Keep customers informed of how and when problems are resolved within the severity levels time frame.
* Provides the customer all the steps taken to resolve the incident.
* Act as the primary contact for specific accounts.
* Review knowledge base documentation prior to publication.
* Occasional travel is required for on-site customer assistance, certification, and/or educational seminars.
* Receive telephone calls and emails from customers and/or partners concerning technical issues.

Required Background / Experience:

* 5+ years experience supporting Microsoft networks
* BS or BA degree in a computer related field preferred (Equivalent work experience can replace the education requirement)
* French language skills.
* Must possess highly developed interpersonal and communication skills, and the ability to work with a wide variety of customers
* Must be able to work with difficult customers and situations while maintaining a high level of customer satisfaction.
* Must be able to maintain a professional demeanour when working with difficult or challenging customers
* Previous experience as a Systems Engineer or a System Administrator
* Experience with design, configuration and implementation of Microsoft and/or Linux based servers
* Solid knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP)
* Ability to solve complex Active Directory issues and Microsoft Exchange issues
* Experience supporting Exchange (2003 to current preferred) and SQL Server (2000 to current preferred)
* Knowledge of Storage area networks preferred
* Ability to analyse technical problems without visual contact with machine, have excellent learning skills.
* Ability to utilise available resources to the fullest; must have excellent computer skills.

This excellent opportunity comes with a starting salary of £35,000-40,000 p/a, 25 days holiday (Rising with length of service), a contributory Pension, Group Life Assurance, Group Income Protection and Childcare Vouchers to name but a few.

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