Head of Customer Experience

  • Permanent
  • Somerset,
  • Posted 6th July 2021
  • £80,000 - £95,000 + Benefits, Bonus & Car Allowance
  • Ref: HOCXPB2321

Artis Customer Contact are pleased to be working with this exciting brand again, who are seeking to appoint an experienced Head of Customer Experience. 

Leading a large multichannel contact centre operation, you will be tasked with evolving the contact centre into a slick omnichannel centre of excellence, improving customer experience through your people, technology and process across their B2C and B2B channels.

The organisation is passionate about their business and brings a refreshing approach to customer service. They have a strong reputation and being a market leader means we are looking for a dynamic senior leader to support them in taking their service to a new level.

Your natural style will be engaging, proactive, and innovative to ensure you are able to get the best from your teams. You will be a very effective stakeholder manager, and your clear and collaborative communication style will be evident across the whole business. 

You will be able to demonstrate…

  • Developing and leading a large evolving contact centre operation.
  • Implementing and supporting the business through change.
  • Introducing first class omni-channel customer service.

In prior roles you will have been responsible for designing, delivering, and leading a high performing omni-channel contact centre operation where you have led complex change to ensure customer service improvements are successfully implemented.  

Benefits include…

  • Excellent base salary.
  • Up to 20% bonus.
  • Car Allowance.
  • Pension, healthcare and a long list of flexible benefit
  • Relocation package available

Role based in Somerset, off Junction 25

For full information regarding this role, please contact me directly, initially with a CV for further information. 

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search.


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