Head of Customer Experience

  • Permanent
  • Somerset,
  • Posted 6th July 2021
  • £80,000 - £95,000 + Benefits, Bonus & Car Allowance
  • Ref: HOCXPB2321

Artis Customer Contact are pleased to be working with this exciting brand again, who are seeking to appoint an experienced Head of Customer Experience. 

Leading a large multichannel contact centre operation, you will be tasked with evolving the contact centre into a slick omnichannel centre of excellence, improving customer experience through your people, technology and process across their B2C and B2B channels.

The organisation is passionate about their business and brings a refreshing approach to customer service. They have a strong reputation and being a market leader means we are looking for a dynamic senior leader to support them in taking their service to a new level.

Your natural style will be engaging, proactive, and innovative to ensure you are able to get the best from your teams. You will be a very effective stakeholder manager, and your clear and collaborative communication style will be evident across the whole business. 

You will be able to demonstrate…

  • Developing and leading a large evolving contact centre operation.
  • Implementing and supporting the business through change.
  • Introducing first class omni-channel customer service.

In prior roles you will have been responsible for designing, delivering, and leading a high performing omni-channel contact centre operation where you have led complex change to ensure customer service improvements are successfully implemented.  

Benefits include…

  • Excellent base salary.
  • Up to 20% bonus.
  • Car Allowance.
  • Pension, healthcare and a long list of flexible benefit
  • Relocation package available

Role based in Somerset, off Junction 25

For full information regarding this role, please contact me directly, initially with a CV for further information. 

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search.

 

Apply for this Vacancy

Please agree to our privacy policy

Not Tempted?

If you’re not keen on the above role but would like to submit your CV for future reference by out specialist recruiters, simply complete the 'Register' form above. We will be in touch with any vacancies matching your experience.