- Newbury, South East
- Posted 5th September 2019
- £32000 - £40000 per Annum
- Ref: Resourcing Partner N
The role is working for an RPO and as the Resourcing Services Partner you will be responsible for either 1 or a small number of client accounts.
Purpose of the role
*A key member of the Resourcing Services team, ultimately responsible for the successful delivery of client campaigns.
*Managing all aspects of client service delivery and candidate management, reporting into a Resourcing Services Director and supported on a day to day basis by an experienced team of Candidate Engagement and Candidate Management Specialists.
*Own the client relationships, working with the clients' recruitment teams and our subject matter experts. Working with the client at an operational level while ensuring all SLAs are met and processes adhered to
*Responsible for all key aspects of project management, including: agreeing key deliverables with clients at the beginning and understanding the scope of work and its value; creating robust project plans for both implementation and delivery phases, including identifying the necessary resource required and working with Resourcing Services Director to manage that resource
*Work with our Applicant Tracking System tool, (and in some cases third party systems), and colleagues in the Technical Operations team to understand the system requirements for each campaign
*Produce pipeline reports and analysis on a weekly basis, ensuring the campaign is delivering against the commercial forecast. Identify any issues or actions following discussion with your manager. Run weekly pipeline meetings with your clients and spend time on their site
*Focus on ensuring client delight and an exceptional candidate experience through outstanding service delivery
*Mentor a team of Candidate Management and Engagement Specialists; managing any issues in a positive, timely manner
*Manage contract fulfilment against budget, identifying any new revenue opportunity to enhance client delivery
*Understanding and demonstrable knowledge of the full recruitment cycle, from attraction through to onboarding - ideally gained in the Recruitment Process Outsourcing sector (RPO) or other recruitment services
*Previous experience of managing and delivering recruitment and selection projects (or similar); ideally within a high-volume environment
*Experience of transacting recruitment activities via on-line recruitment systems
*Exceptional project management skills
*An understanding of the dynamics of client relationship management and the importance of superior service delivery
*Excellent client focus and relationship management skills
*Motivation to deliver exceptional service to clients and candidates alike
*Experience of transacting recruitment activities via online recruitment systems
*Experience of commercial and budget management with the ability to manage contract fulfilment
*Proficiency in MS Office - Word, Excel and PowerPoint
*Excellent organisational and time management skills
*A high degree of accuracy and attention to detail
*Experience of managing small teams
*The ability to effectively prioritise and execute tasks in a high-pressured environment
*Excellent written, oral and interpersonal communication skills
*The ability to prioritise and effectively execute tasks even when under pressure
*Exceptional communicator with great listening skills
*Highly self-motivated and able to skilfully think in high pressurised situations
*Positively embraces change and bounces back from challenges
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