Team Manager

  • Permanent
  • Gloucester, South West
  • Posted 11th August 2017
  • £22000 - £25000 per Annum + Competitive Benefits & Bonus
  • Ref: 604523
Due to a recent expansion, our Client requires a Team Manager to manage and a coach team of inbound customer service advisors for a well known and recognised organisation.

This is an opportunity for experienced leaders in the insurance industry to develop their own skills further with an organisation committed and focused on employee engagement.

Essentially you will consider yourself a

A strong leader who can clearly communicate a vision, providing direction and motivating team members to outperform against targets

Decisive manager who takes personal responsibility for decisions having considered both short and long term implications in a potentially sensitive environment

A team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

Business focused individual who ensures activities are organised to deliver best value and promotes an environment where excellent customer service is a priority and improved quality of performance for customers is constantly sought.

A competent and consistent performance manager being able to use this structure/ platform to ensure your teams members have been able to achieve team SLA, KPI's and Contact Centre operating targets

Knowledge and experience in a contact centre environment is essential.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

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