Client Relationship and Change Manager (BPO)

  • Permanent
  • South Wales, Other
  • Posted 13th June 2019
  • £35000 - £45000 per Annum + Competitive Bonus & Bens
  • Ref: 1201541
Artis Customer Contact are pleased to be supporting this major player in the business process outsourcing market in their search for a Client Relationship and Change Manager. You will be joining a fast-paced solution driven environment, where you will need to build solid relationships, with your clients and internal stakeholders ensuring change is delivered effectively and at pace.

Being the first point of call for your clients, you will be expected to proactively address and resolve any issues that arise ensuring that contractual obligations are met for both parties, providing a market leading service that helps cement the business partnership.

You will need to have a strong commercial awareness, spotting opportunities to develop new and grow existing business, that is aligned to the client's values while driving change solutions through the service delivery operations team, that ensure the client and their customers experience goes beyond expectations.

Essential Experience in…
*Business Process Outsourcing or Business Process Management or Outsourced Contact Centre partnerships.
*Contract and SLA's negotiation. Excellent communication skills are a must
*Interpreting analytical information and producing reports for clients that are easily understood.
*Building strong customer relationships and partnerships in an outsourced arena.
*Influencing and motivating others to deliver successful change across variety of different functions.

Benefits include…
*Competitive bonus
*Strong pension
*Life assurance
*Private medical insurance
*Excellent holiday allowance (ability buy/sell more holiday)
*Ongoing training and development
*Long list of flexible benefits

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