Contact Centre Manager

  • Permanent
  • Bristol, South West
  • Posted 13th May 2019
  • £35000 - £40000 per Annum + Bens & Bonus
  • Ref: 6024579
My client is a well-known leading global organisation who is looking for a high calibre Contact Centre Manager to support and lead a multi-channel operation. This multi-campaign environment is fast paced, diverse and highly driven, so they need a contact centre manager that's engaging, highly motivated and an effective performance leader.

This is a fantastic opportunity for experienced forward thinking Contact Centre Manager to develop their own skills further with an organisation committed and focused on employee engagement.

You must have the following skills
*Extensive experience of managing team leaders within a large multi-channel contact centre.
*Exposure to a multi-product and client management with the ability to build strong relationships.
*Self-motivated and enthusiastic with the ability to deliver results.
*Excellent people/performance management skills; quick to identify behavioural issues.

Our client would ideally like to engage with candidates who have the hands on ability to develop, mentor and coach team managers leading to an improved performance whilst being able to bring in new ideas to the strategic plans moving forward.

Benefits included
*Competitive salary with excellent bonus
*Lifestyle benefits package with discounts available across the region
*30 days' holiday, including statutory holidays
*Pension

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