Fraud Prevention Customer Ops Manager

  • Permanent
  • Remotely based,
  • Posted 28th April 2021
  • £50,000 - £70,000 + Benefits, Bonus, Flexible Working & Car Allowance
  • Ref: FPOPSMNG5987PB

Artis Customer Contact is pleased to be working with this customer centric brand who is seeking to appoint an experienced Fraud Prevention Customer Operations Manager.

The organisation is passionate about their business and being proactive about fraud prevention ensuring their customer received a first-class experience if they are victims of financial crime. Joining an award winning and growing team, you will be passionate about optimising and transforming the experience customers have when they need to discuss fraud. This means we are looking for a dynamic leader to support them in taking their service to a new level.

You will provide leadership, direction and real time management to the Customer Contact Operation in order deliver service excellence, operational metrics and continuous improvement across multiple teams within fraud operations.

Your natural style will be engaging, proactive, and innovative to ensure you are able to get the best from your teams. You will be a very effective stakeholder manager, and your clear and collaborative communication style will be evident across the whole business.

You will be able to demonstrate …

  • Developing and leading a growing contact centre fraud operation.
  • Supporting the business through change.
  • Enhancing the customer experience and service delivery.
  • Leading operational and technical teams specifically focused fraud prevention.

Benefits include…

  • Excellent Pension
  • Car Allowance
  • Remote/Flexible working
  • Company bonus
  • Share Scheme

While this role is remotely based, it does have teams based across multiple sites in the North West, and South Wales therefore occasional travel will be required.

Knowledge and experience of managing a Financial crime contact centre operation is essential.

For full information regarding this role, please contact me directly, initially with a CV for further information. 

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

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